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8 years ago

[INFO] How to's, bekende problemen & FAQ

Welkom op het Nederlandse De Sims 4 forum op Answers HQ! Hier kun je een lijst met onderwerpen vinden. Misschien kan dit je al helpen, anders maak gerust een bericht aan, we helpen je graa...

About De Sims 4 Technische problemen & bugs

Krijg hulp bij technische problemen, uploads en downloads voor EA App, Steam, Epic, PC, Mac, Origin, PlayStation en Xbox.2,869 PostsLatest Activity: 3 hours ago
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How to's, bekende problemen & FAQ","id":"message:7141371","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:185327"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"conversation":{"__ref":"Conversation:conversation:7141371"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7141371"},"body@stripHtml({\"truncateLength\":200})":" \n\n Welkom op het Nederlandse De Sims 4 forum op Answers HQ! \n\n Hier kun je een lijst met onderwerpen vinden. Misschien kan dit je al helpen, anders maak gerust een bericht aan, we helpen je graa...","body@stringLength":"4850","rawBody":"

\n\n

Welkom op het Nederlandse De Sims 4 forum op Answers HQ!

\n\n

Hier kun je een lijst met onderwerpen vinden. Misschien kan dit je al helpen, anders maak gerust een bericht aan, we helpen je graag!

\n
\n\n

Index

\n\n

Algemene informatie

\n\n

How-to's

\n\n

Bekende problemen

\n\n

FAQ

\n\n\n
\n
 
\n
","kudosSumWeight":8,"postTime":"2017-10-23T20:33:44.936+01:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03MTQxMzcxLTE5MDA1OWkzNDdBNjEwQjA1QkM2REVE?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:technische problemen","text":"technische problemen","time":"2017-10-29T18:28:29.178Z","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7141371_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":18227},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

\n\n

Welkom op het Nederlandse De Sims 4 forum op Answers HQ!

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Hier kun je een lijst met onderwerpen vinden. Misschien kan dit je al helpen, anders maak gerust een bericht aan, we helpen je graag!

\n
\n\n

Index

\n\n

Algemene informatie

\n\n

How-to's

\n\n

Bekende problemen

\n\n

FAQ

\n\n\n
\n
 
\n
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Algemene informatie

\n\n\n\n\n
\n\n\n\n

Dit zijn de systeem minimale en aanbevolen vereisten voor Windows.
Mocht onderstaande informatie je niks zeggen, dan is het raadzaam om 'Can You RUN It' te draaien op je computer. Deze website verteld je precies wat er goed is of nou net niet helemaal aan je systeem. 

Open de spoiler om de minimale en aanbevolen systeem vereisten te zien

\n
Spoiler
MINIMALE SPECIFICATIES:
OS: Windows XP (SP3), Windows Vista (SP2), Windows 7 (SP1), Windows 8, Windows 8.1 of Windows 10
CPU: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ of gelijkwaardig (Voor computers met ingebouwde chipsets heeft de game het volgende nodig: 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 of gelijkwaardig)
RAM: minimaal 2 GB RAM
HARDE SCHIJF: minimaal 14 GB vrije ruimte met minstens 1 GB aanvullende vrije ruimte voor aangepast materiaal en opgeslagen spelbestanden
VIDEO: 128 MB aan Video RAM en ondersteuning voor Pixel Shader 3.0. Ondersteunde videokaarten: NVIDIA GeForce 6600 of beter, ATI Radeon X1300 of beter, Intel GMA X4500 of beter
DIRECTX: geschikt voor DirectX 9.0c
GELUIDSKAART: compatibel met DirectX 9.0c
INVOER: Toetsenbord en muis
ONLINE VEREISTEN: voor activatie van het product is een internetverbinding vereist.

AANBEVOLEN SPECIFICATIES:
OS: 64 Bit Windows 7, 8, 8.1 of 10
PROCESSOR: Intel Core i5 of sneller, AMD Athlon X4
VIDEOKAART: NVIDIA GTX 650 of beter
GEHEUGEN: 4 GB RAM
HARDE SCHIJF: 18 GB vrije ruimte op de harde schijf
\n



\n
\n\n\n\n

In de patch opmerkingen kun je precies lezen wat er in de laatste update gebeurt is, welke veranderingen er hebben plaats gevonden en wat er opgelost is.
Gelukkig zijn het nooit saaie patch opmerkingen, het zit bom vol met leuke grapjes, en soms ook hints naar wat er te komen staat!

\n

 

","body@stringLength":"5589","rawBody":"\n

Algemene informatie

\n\n\n\n\n
\n\n\n\n

Dit zijn de systeem minimale en aanbevolen vereisten voor Windows.
Mocht onderstaande informatie je niks zeggen, dan is het raadzaam om 'Can You RUN It' te draaien op je computer. Deze website verteld je precies wat er goed is of nou net niet helemaal aan je systeem. 

Open de spoiler om de minimale en aanbevolen systeem vereisten te zien

\n
Spoiler
MINIMALE SPECIFICATIES:
OS: Windows XP (SP3), Windows Vista (SP2), Windows 7 (SP1), Windows 8, Windows 8.1 of Windows 10
CPU: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ of gelijkwaardig (Voor computers met ingebouwde chipsets heeft de game het volgende nodig: 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 of gelijkwaardig)
RAM: minimaal 2 GB RAM
HARDE SCHIJF: minimaal 14 GB vrije ruimte met minstens 1 GB aanvullende vrije ruimte voor aangepast materiaal en opgeslagen spelbestanden
VIDEO: 128 MB aan Video RAM en ondersteuning voor Pixel Shader 3.0. Ondersteunde videokaarten: NVIDIA GeForce 6600 of beter, ATI Radeon X1300 of beter, Intel GMA X4500 of beter
DIRECTX: geschikt voor DirectX 9.0c
GELUIDSKAART: compatibel met DirectX 9.0c
INVOER: Toetsenbord en muis
ONLINE VEREISTEN: voor activatie van het product is een internetverbinding vereist.

AANBEVOLEN SPECIFICATIES:
OS: 64 Bit Windows 7, 8, 8.1 of 10
PROCESSOR: Intel Core i5 of sneller, AMD Athlon X4
VIDEOKAART: NVIDIA GTX 650 of beter
GEHEUGEN: 4 GB RAM
HARDE SCHIJF: 18 GB vrije ruimte op de harde schijf
\n



\n
\n\n\n\n

In de patch opmerkingen kun je precies lezen wat er in de laatste update gebeurt is, welke veranderingen er hebben plaats gevonden en wat er opgelost is.
Gelukkig zijn het nooit saaie patch opmerkingen, het zit bom vol met leuke grapjes, en soms ook hints naar wat er te komen staat!

\n

 

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How to's

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Soms vragen we je om een DxDiag te maken, als je problemen zoals een traag spel of crashen ervaart is het altijd prettig voor ons om een DxDiag te hebben bij je bericht.
We leggen je graag even uit hoe je een DxDiag maakt.

- Druk op de Windows toets + R op je toetsenbord en typ dxdiag in het zoekveld
- Klik op dxdiag.exe
- Dan opent er een scherm dat 'Diagnostisch hupprogramma voor Direct X' heet. 
- Druk op de knop 'Run 64-bit DxDiag' en wacht even tot de DxDiag klaar is en druk op 'Alle gegevens opslaan'.
   Als je de knop 'Run 64-bit DxDiag' niet hebt mag je meteen op 'Alles gegevens opslaan' drukken.
- Sla de DxDiag ergens op waar je hem weer makkelijk kunt vinden.
- Sluit de DxDiag tool
- Nu heb je een DxDiag gemaakt, vergeet het bestand wat je hebt opgeslagen niet aan je berichtje naar ons toe, toe te voegen.
(link naar de EA help pagina met plaatjes: https://help.ea.com/nl/help/pc/how-to-gather-dxdiag-information/)

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Voordat je switcht tussen de 32-bit en 64-bit versie is het goed om te controleren of je de 64-bit Windows hebt en 4GB aan RAM of meer hebt.
Als je dit hebt, dan speelt het spel vaak een stuk stabieler op 64-bit. 

Hoe schakel ik tussen 32-bit en 64-bit?
Hiervoor ga je naar Origin
- Klik met je rechtermuisknop op De Sims 4 in jouw 'Mijn gamebibliotheek'
- Kies 'Speleigenschappen' en kies het tab 'Geavanceerde startopties' 
- Kies dan bij 'Bij het starten van dit spel...' de 'The Sims™ 4 64 Bit' of de 'The Sims™ 4 32 Bit' variant.

Mocht je bij het opstarten van je spel een waarschuwing krijgen dat het spel niet gespeeld kan worden op de 64-bit variant, dan is het raadzaam het spel weer op de 32-bit variant te zetten. Dit betekend dat je of minder dan 4GB RAM hebt of op Windows Vista speelt.

(Wil je graag meer lezen over het switchen tussen de 32-bit en 64-bit variant, dat kan hier: https://help.ea.com/nl/help/the-sims/the-sims-4/when-to-use-the-sims-4-64-bit-or-32-bit-version/)

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Update: tegenwoordig is er een Legacy editie ipv een 32-bit versie, meer hierover: https://answers.ea.com/t5/Technische-problemen/FAQ-De-Sims-4-Legacy-Editie/td-p/8452343

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Veel laptops hebben tegenwoordig twee videokaarten, de eerste is vaak bedoeld om Windows op te draaien. De tweede is vaak bedoeld voor gaming.
Echter moet de tweede kaart vaak nog ingesteld worden om de game te herkennen zodat de laptop hierop het spel draait. Dit geeft vaak een groot verschil in performance en kwaliteit van de graphics.

Hoe stel ik in dat de laptop de game kaart gebruikt?

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Nvidia
- Klik met je rechtermuisknop op je bureaublad en kies 'NVIDIA Configuratiescherm'
- Klik op '3D instellingen beheren' en kies 'Programma-instellingen' als dat nog niet geselecteerd is
- Kies dan 'TS4.exe' (voor de 32-bit variant) of 'TS4_x64' (voor de 64-bit variant). Vaak staan ze niet direct in de lijst en moet je ze zelf toe voegen.
Klik dan op de knop 'Toevoegen' en voeg ze toe. Je kunt de bestanden meestal vinden onder C:\\Program Files (x86)\\Origin Games\\The Sims 4\\Game\\Bin
Dit kan verschillen als je het spel bijvoorbeeld speelt vanaf een ander (externe) harde schijf.

Radeon (AMD)
- Klik met je rechtmuisknop op je bureaublad en kies 'Catalyst Control Center'
- Ga daarna naar 'Switchable Graphics'. 
- Kies hier voor 'Hoge prestaties' bij De Sims 4
- Zet het vinkje bij 'Show a pop-up warning for unassigned applications' aan
- Nu zal het spel elke keer vragen bij het starten van De Sims 4 of je de Radeon kaart wil gebruiken. 

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Wil je graag eens een andere taal proberen, of een het spel in een andere taal installeren zodat je een nieuwe taal kunt leren? Dat kan!
De Sims 4 komt in de volgende talen: Engels, Duits, Frans, Russisch, Pools, Zweeds, Spaans, Italiaans, Nederlands, Noors, Deens, Fins, Braziliaans, Portugees, Tsjechisch, Chinees (traditioneel), Japans en Koreaans. Let wel, niet alle talen zijn beschikbaar in elk land.

Voordat je de taal veranderd is het goed om een back up te maken
Daarna open je Origin
- Klik je met de rechtermuisknop op De Sims 4
- Kies 'Speleigenschappen' 
- Ga naar het tab 'Geavanceerde startopties'
- Kies bij 'Taal game' de taal waarin je het spel graag wilt hebben.
Nu zal Origin de nodige bestanden installeren, zodra het spel klaar is kun je het spel starten.

Je opgeslagen spellen zijn nu weg, wees niet getreurd, als je ook je opgeslagen spelen in de andere taal wilt hebben, volg dan deze stappen.
- Ga naar de map Documenten op je computer
- Nu zie je een nieuwe map in de nieuwe taal en de oude taal
- Ga naar de map 'De Sims 4' (als je oude spel Nederlands was)
- Kopieer de bestanden die daar in staan over naar de nieuwe map. Sommige mappen hebben een andere naam gekregen, daar kun je beter de inhoud van overzetten. Of de oude map hernoemen naar de nieuwe taal.

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De Sims 4 wordt niet geüpload naar de Origin cloud. De saves en andere bestanden worden lokaal op de computer opgeslagen.
Het is daarom goed om zo nu en dan een back up te maken van de belangrijke bestanden voor de game.
Back ups kun je het beste naar een andere (externe) schijf of USB stick maken. Of zelfs branden op een CD/DVD zodat je deze bestanden altijd nog kunt terug halen.
Mocht de harde schijf van je computer het begeven, dan heb je in ieder geval nog een back-up om op terug te vallen. Zo raak je, jouw geliefde Sims niet kwijt!

Tevens is het handig om een back up te maken voordat je mods of custom content (CC) installeert. Of als je een nieuw pack installeert.
Maar eigenlijk is natuurlijk het beste om elke keer als je klaar bent met spelen even een back up te maken.

Hoe maak ik een back-up?
Al de bestanden in Documents\\Electronic Arts\\De Sims 4 zijn handig om op te slaan.
Als je de map De Sims 4 kopieert naar een andere locatie, zoals een externe harde schijf. En daarna hernoemt naar bijvoorbeeld: 'De Sims 4 back up' met de datum van de back-up, zou je de back up goed moeten kunnen terug vinden. 

Wat zijn de bestanden die ik opsla?
- Saves - dit zijn de je opgeslagen spellen
- Screenshots - al je in game gemaakte screenshots
- Options.ini - dit zijn de opties die je in game hebt opgeslagen
- Tray - de huizen, huishoudens en kamers die je in je bibliotheek hebt
- Mods - je custom content en mods
- Custom Music - de muziek die je zelf mogelijk hebt toegevoegd aan het spel

Hoe zet ik een back up terug?
Over het algemeen kun je de map 'De Sims 4' gewoon overschrijven. Echter is het soms handig om dat niet te doen.
Wanneer je nieuwe bestanden bijvoorbeeld toch nog iets hebben wat je nodig hebt. Dan is het, het beste om bestanden individueel over te zetten.

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Soms is het goed om de cache bestanden van Origin te verwijderen, vooral als je Origin al een tijdje draait.
Allereerst is het handig om Origin volledig af te sluiten. Daarna verwijder je deze bestanden:
-  C:\\ProgramData\\Origin, hier kun je alles verwijderen behalve C:\\ProgramData\\Origin\\LocalContent
-  De Origin map in: C:\\Users\\<gebruikersnaam>\\AppData\\Local\\
-  De Origin map in: C:\\Users\\ <gebruikersnaam> \\AppData\\Roaming\\

De mappen zijn standaard verborgen, hier kun je lezen hoe je ze weer geeft
Het verwijderen van deze bestanden heeft geen impact op Origin of je games

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Bekende problemen

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Dit probleem is inmiddels opgelost, zie de spoiler voor de oplossing. 
Je spel laat of vreemde codes zien, of juist helemaal geen tekst.

Oplossing:

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Spoiler
- Maak een back up van je bestanden
- Verwijder daarna de volgende bestanden van je harde schijf:
C:\\Program Files\\Origin GamesThe Sims 4\\Game\\Bin\\TS4.exe of op de 64-bit windows C:\\Program Files (x86)\\Origin Games\\The Sims 4\\Game\\Bin\\TS4.exe
De locatie kan verschillen als je het spel bijvoorbeeld speelt vanaf een ander (externe) harde schijf.
- Open Origin en da naar je 'Mijn gamebibliotheek' 
- De tegel van De Sims 4 veranderd nu naar een download tegel
- Start het downloaden, kies voor de taal waarin het spel oorspronkelijk in geïnstalleerd was.
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(Engelse variant van deze oplossing: http://answers.ea.com/t5/Technical-Issues/OPEN-Codes-instead-of-text-Blank-text-and-bubbles/m-p/4458915/highlight/true#M38061)

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Wanneer je met je Sim naar het werk gaat of een andere locatie, laad er geen gebouw maar een leeg perceel.
Het is belangrijk dat je het spel niet opslaat als je dit ziet gebeuren.

Dingen die je kunt proberen om dit op te lossen:
- Verander de naam van je perceel in de bouw modus
- Sluit het spel volledig af en start hem opnieuw op
- Sluit het spel af en verplaats: Documents\\Electronic Arts\\De Sims 4\\saves\\slot_00000001.save naar je bureaublad en start het spel opnieuw
- Zet een back up terug
- Als je, je gebouw hebt opgeslagen in de bibliotheek, ze deze dan opnieuw op de locatie.
- Ga in de bouw modus, als je gebouw daar wel te voorschijn komt, sla hem dan op in je bibliotheek.

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Het spel loopt vaak vast, maar de tijd loopt door als het spel vast gelopen is. Het spel loopt daarna weer door en de tijd springt terug naar de tijd voordat het spel vast liep. Of hij gaat juist door.
Dingen die je kunt proberen om dit op te lossen:
- Start een nieuw spel, doe dit nadat je het spel volledig hebt afgesloten.
- Verplaats je huidige Sims familie naar een nieuw spel bestand, met behulp van de bibliotheek.
- Leeg de inventaris van al de Sims waar je ooit mee gespeeld hebt.
- Als je, je computer overgeklokt hebt, probeer het eens zonder.
- Op het moment dat het spel vast loopt, sla het spel op (opslaan als). Of druk op M, daarmee ga je naar de wereld map, en ga weer terug. 
- Zet je grafische instellingen lager
- Ga naar de geluidsinstellingen en schakel de 'Stemmingswisselingen inschakelen' uit.

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Dit is een bekend probleem met de Windows 10 Creator's update. Gebruik opslaan en sluit dan het spel af in plaats van opslaan en afsluiten om dit te voorkomen.

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FAQ

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Dit kan door meerdere zaken worden veroorzaakt

- Je hebt het spel op Origin gekocht
Als je het spel op Origin gekocht hebt, hoef je de code niet te gebruiken. Deze linkt zichzelf aan het account waarmee je het spel hebt gekocht.
Om het spel te spelen heb je de Origin client nodig die kun je hier downloaden: http://origin.com/download. Log in met dezelfde gegevens als waar je het spel mee hebt aangeschaft. Kijk in je 'Mijn gamebibliotheek' of De Sims 4 al klaar is om te downloaden.

- Je hebt het spel in een gesealde doos gekocht
Weet je zeker dat je de code correct hebt overgenomen? Misschien dat deze letters fout zijn gegaan

  - 0,O en D
  - 8 en B
  - Z en 2

Als Origin nog steeds aangeeft dat de code niet klopt kun je het spel het beste retourneren naar waar je hem hebt gekocht.
Als de winkel hem niet terug wil nemen kun je nog contact opnemen met een van onze EA Game Adviseurs met het bewijs van aankoop bij de hand.

- Je hebt het spel in een niet gesealde doos gekocht/het spel is al gebruikt door een ander
Gebruikte spellen kunnen niet opnieuw worden hergebruikt. Breng het spel terug naar waar je het gekocht hebt en vraag om je geld terug.

- Je hebt een code gekocht bij een erkende online winkel/verkoper
Neem contact op met de verkoper en vraag om een nieuwe code. Als je het spel bij een niet erkende verkoper hebt gekocht kan het zijn dat de code geblokkeerd is doordat deze op een frauduleuze manier is verkregen. Het beste is om de code bij een erkende verkoper te kopen. Hier kun je meer lezen over erkende verkopers: https://help.ea.com/nl/help/faq/where-to-buy-ea-games-v2/

- Je hebt het spel al eens eerder geïnstalleerd en je probeert hem te herinstalleren
Je hoeft de code niet nogmaals te registreren, log in op Origin met het account dat je de eerste keer gebruikt hebt. Via de 'Mijn gamebibliotheek' kun je het spel opnieuw downloaden en installeren. De code hoeft maar één keer geregistreerd te worden. Dit geld voor zowel de DVD en de gedownloade variant. Je kunt de stap voor activatie overslaan bij het opnieuw installeren. 

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Probeer dan deze opties eens
- Herstart Origin
- Log uit en terug in bij Origin, gebruik bij het aanmelden je e-mail adres in plaats van je gebruikersnaam. 
  Zorg dat je het account gebruikt waarmee je de code hebt geregistreerd. 
- Herinstalleer Origin
- Herstart je router of modem
- Check of het spel niet per ongeluk verborgen is in Origin. Als het verborgen is, klik dan met de rechtermuis op het spel, en kies 'weergeven
  Kijk in de spoiler voor een screenshot.

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Spoiler
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- Neem contact op met een EA Game Adviseur.

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Je hoeft het spel niet opnieuw te kopen. Installeer Origin: http://origin.com/download en log daarna in met het account waarop je het spel wil installeren. 
Ga naar de 'Origin' in het menu en kies 'Productcode verzilveren', voer daar je code in en installeer het spel zo. Als je de DVD kwijt bent geraakt en je hebt hem reeds al geïnstalleerd, hoef je dit niet te doen. Dan kun je direct naar jouw 'Mijn gamebibliotheek' en het spel daar installeren.

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Je kunt het code niet opnieuw registeren, de code zit vast aan het account wat je de eerste keer gebruikt hebt om het spel te spelen.
Ben je de gegevens tot dit account kwijt, neem dan contact op met een EA Game Adviseur.

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Dit kan niet, eenmaal geregistreerd dan zit de code vast aan je account. Zorg dus ook dat je de gegevens tot dat account goed bewaard.
Mocht je het spel echt niet willen zien in je bibliotheek dan kun je er met de rechtersmuis knop op klikken en het spel verbergen.

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Zorg als eerste dat De Sims 4 geupdate is tot de laatste versie.

- Herstart Origin
- Verwijder Origin handmatig, draai CCleaner en installeer Origin daarna weer
- klik met de rechtermuis knop op De Sims en kies 'repareren'
- Log uit en terug in bij Origin
- Verwijder de Origin cache bestanden

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