0x80000003 I get an error.
0x80000003 The Sims 4 force quits repeatedly with an error. I tried clearing the cache and recovering the game without using cc and mod, but it crashes. Do you know how to solve the problem?
Forum Discussion
@lshh0109 Please post your computers dxdoag - how to run dxdiag and attach the txt file to the paper clip in the lower right of the forum response windows.
dxdiag file
@lshh0109 The driver for your graphics card is a couple years old, and your dxdiag lists one crash of that driver and a few more crashes that are likely related. So please update that driver. You can get the newest one from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/192967/en-us/
Run the installer as an admin: right-click on the download and select "Run as administrator." Choose the custom install option and check the box to perform a clean install. Restart your computer afterwards and before trying to play.
I updated the driver to the latest version, but the error as shown in the picture appears repeatedly.
@lshh0109 The first message is showing an Origin error, and the second one is for Windows Error Reporting (WER). So it's a good idea to run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, clear Origin's cache and uninstall it "the hard way":
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
Reinstall Origin using the full installer (direct download link):
http://download.dm.origin.com/origin/live/OriginSetup.exe
Run the installer as an admin: right-click on the download and select "Run as administrator." Restart your computer after installing and before trying to play. Run Origin itself as an admin too when you open it.
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