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kakeguruialex's avatar
3 years ago
Solved

After linking EPIC games and EA app game will not launch

I downloaded Epic games launcher for the three free packs. I had no issues linking or finding and downloading the packs in my EA library. Now, I cannot open the Sims4 at all. I’ve tried through Epic and EA to launch the game and neither works. If I start in Epic, it opens EA and then nothing happens. If I start in the EA app it opens the launch loading pop up but stays there for as long as I let it. I tried to delete Epic but then when I tried to launch it said I needed Epic to launch the game now. Either one I try to launch the game from will open the opposite app but it never launches. The DLC are still in my library and at this point I just want them out because this plus all the other recent Sims4 issues are frustrating considering how much money I’ve spent. I tried to repair the game and waited for nearly two hours for nothing to change. I do not have ANY mods or CC installed and haven’t since before growing together came out. 
I have been trying for several hours to launch the game. 

I’d like it to work but if that’s not possible can you get rid of one add-on at a time instead of uninstalling everything?

I have already submitted an error report through the EA error reporter. This is the report code:

cc573da2-959d-4edd-a881-8460c0f23b6d

  • @kakeguruialex  Please do a clean uninstall and reinstall of Sims 4 with Revo Uninstaller:

    • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    It's worth using Revo to uninstall and reinstall the EA App as well.  Then reinstall the App, restart your computer, and reinstall Sims 4 through the app of your choice.  If you install through the EA App, you may need to launch the game through Epic once; there's a thread about this issue here:

    https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Sims-launching-through-Epic-instead-of-EA-app/m-p/12547957#M27250

    After that, it looks like you should be able to use the EA App without Epic.

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