After linking EPIC games and EA app game will not launch

I downloaded Epic games launcher for the three free packs. I had no issues linking or finding and downloading the packs in my EA library. Now, I cannot open the Sims4 at all. I’ve tried through Epic and EA to launch the game and neither works. If I start in Epic, it opens EA and then nothing happens. If I start in the EA app it opens the launch loading pop up but stays there for as long as I let it. I tried to delete Epic but then when I tried to launch it said I needed Epic to launch the game now. Either one I try to launch the game from will open the opposite app but it never launches. The DLC are still in my library and at this point I just want them out because this plus all the other recent Sims4 issues are frustrating considering how much money I’ve spent. I tried to repair the game and waited for nearly two hours for nothing to change. I do not have ANY mods or CC installed and haven’t since before growing together came out.
I have been trying for several hours to launch the game.

I’d like it to work but if that’s not possible can you get rid of one add-on at a time instead of uninstalling everything?

I have already submitted an error report through the EA error reporter. This is the report code:

cc573da2-959d-4edd-a881-8460c0f23b6d

puzzlezaddict
3 years ago
@kakeguruialex Please do a clean uninstall and reinstall of Sims 4 with Revo Uninstaller:

Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."

Download Revo Uninstaller (the free version is fine) from here.

Launch Revo, select Sims 4 from the list, and click Uninstall.

Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.

Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.

Close Revo, and restart your computer.

It's worth using Revo to uninstall and reinstall the EA App as well. Then reinstall the App, restart your computer, and reinstall Sims 4 through the app of your choice. If you install through the EA App, you may need to launch the game through Epic once; there's a thread about this issue here:

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Sims-launching-through-Epic-instead-of-EA-app/m-p/12547957#M27250

After that, it looks like you should be able to use the EA App without Epic.

23 Replies

puzzlezaddict
Hero+
3 years ago
@kakeguruialex Please do a clean uninstall and reinstall of Sims 4 with Revo Uninstaller:

Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."

Download Revo Uninstaller (the free version is fine) from here.

Launch Revo, select Sims 4 from the list, and click Uninstall.

Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.

Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.

Close Revo, and restart your computer.

It's worth using Revo to uninstall and reinstall the EA App as well. Then reinstall the App, restart your computer, and reinstall Sims 4 through the app of your choice. If you install through the EA App, you may need to launch the game through Epic once; there's a thread about this issue here:

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Sims-launching-through-Epic-instead-of-EA-app/m-p/12547957#M27250

After that, it looks like you should be able to use the EA App without Epic.
kakeguruialex
3 years ago
Thanks! This worked.

I did want to mention though I DID manage to get the game to open last night after pulling the game kit for jungle adventure out of the game files and putting it on the desk top. It is GP06 if anyone else has this issue. I then signed out of both Epic and EA and unlinked the accounts. Then, I restarted my computer. I replaced the GP06 file. And started Epic launcher. I clicked on the launch game from there. Epic opened EA and asked to link accounts again. Once I did that it started the game immediately.

It is NOT a fix as when I turned on the computer today I still couldn’t launch the game.
EmiliaCiemna
3 years ago
I had the same problem and I tried to uninstall everything and reinstall again. So I reinstalled EA App and Epic Games Launcher as well, I reinstalled whole game with all DLCs (twice bc on first try I didn't whant to install Epic Games but my computer was asking for it so I gave up) After all this I restarted computer and put my saves and tray file back in and game launched although I have to redo all my settings. I hope it will work permamantly.
AL_GAL_YAL
3 years ago
@puzzlezaddict if all my progress and data is gone then im going to hate you for the rest of my life.
8uaapyxs8ygu
3 years ago
same lol but like i really wanna try out the packs and see my new cc but i actuallly regret downloading the app
puzzlezaddict
Hero+
3 years ago
@AL_GAL_YAL If you rename the Sims 4 user folder, as described in the first step, then Revo won't delete it and your saves will be intact. But go ahead and make a backup anyway; it's always good to have one.
kezt6zjvz7ns
3 years ago
@puzzlezaddict May i ask after this process shall we uninstall the epic launcher * well..?
MintieSummer
3 years ago
When you say put aside and rename the sims 4 folder, do you mean take it out of the electronic arts folder?
puzzlezaddict
Hero+
3 years ago
@kezt6zjvz7ns I don't know enough about the Epic launcher to know whether it causes the kinds of problems that might be helped by uninstalling. But if you don't own any other Epic games, then sure, it won't hurt and might be useful.

@mintiesummer Yes, move the Sims 4 folder out of the Electronic Arts folder and rename it to something that doesn't include "Sims 4."
IsobelPatty
3 years ago
I had the same issue, just click the sims 4 actual app icon and your sims should launch with the packs you have downloaded even if the ea app only opens the epic games launcher.