Forum Discussion

therandomsimmer's avatar
therandomsimmer
New Novice
5 months ago

Businesses & Hobbies not showing up in game

Hi, 

So I purchased the new Businesses & Hobbies pack from CD Keys (I usually always get my packs from there and have never had any issues before) but this time the pack just isn't showing up in the game even though it says that I own it and that it's downloaded! I've tried restarting the game, repairing the game, restarting my laptop and completely uninstalling/reinstalling the game but nothing has worked!! I don't think it's even registered that it's updated either though as I didn't get the usual 'Enable Mods/Custom Content' pop up...... 

I just don't know what to do now like I'm literally at a complete and utter loss 😭💔

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there therandomsimmer 

    If you're having issues with your pack that was purchased from a third-party retailer, you'll need to contact that retailer directly for a replacement code or refund. 

    Please also read over the thread here on where to safely purchase packs.