Hi I was wondering if anyone would be able to tell me if the sims 4 or custom content in the sims 4 can cause blue screen of death crashes? My game has been working fine with custom content up until recently, not sure if it’s anything to do with the game or my laptop itself. I’ve tried playing the game without custom content but it’s hard to tell because the crashes seem to happen randomly as I’ve played the game for hours before it crashed and sometimes it crashes after 10 minutes. Any help would be appreciated!

@robbxe There are plenty of causes of BSODs, but it's difficult to troubleshoot them without more information. Please run a dxdiag and attach it to a post. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ It's highly unlikely that custom content would cause a BSOD, at least directly; Sims 4 itself might do so, although only if your computer has some other problem that the game triggers or exacerbates.

@robbxe I suppose it's possible but not likely. I've never seen it happen myself. The best way to test to make sure is to move your entire Mods folder somewhere else and remove it from your game and try it without mods. If it still crashes, it's not the mods.It might be best to try a game repair in origin and check out your graphic settings, they might be too high.

Ive attached my dxdiag here - i updated windows recently and it seems to have started after i updated to the newest version, unsure if that would have anything to do with it

@robbxe You definitely have a number of BSODs listed, all with the same error code, and not related to Sims 4 in any obvious way. Please open a File Explorer window, type C:\Windows\Minidump into the address bar, copy the last two or three dump files, and paste them on your desktop. (Crtl-c to copy; you won't be able to drag and drop.) From there, you can zip them together, upload them to a free filesharing site, and drop the link here.

ive uploaded three here for you - let me know if theres any issues accessing the linkhttps://www.dropbox.com/s/1hibkjbwipnoo13/Minidump%20files.7z?dl=0

Can sims 4 custom content/sims 4 in general cause blue screen of death crashes?

12 Replies

Psychotps
Seasoned Ace
6 years ago
@robbxe I suppose it's possible but not likely. I've never seen it happen myself. The best way to test to make sure is to move your entire Mods folder somewhere else and remove it from your game and try it without mods. If it still crashes, it's not the mods.

It might be best to try a game repair in origin and check out your graphic settings, they might be too high.
puzzlezaddict
Hero+
6 years ago
@robbxe There are plenty of causes of BSODs, but it's difficult to troubleshoot them without more information. Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

It's highly unlikely that custom content would cause a BSOD, at least directly; Sims 4 itself might do so, although only if your computer has some other problem that the game triggers or exacerbates.
robbxe
6 years ago
Ive attached my dxdiag here - i updated windows recently and it seems to have started after i updated to the newest version, unsure if that would have anything to do with it
DxDiag.txt96 KB
puzzlezaddict
Hero+
6 years ago
@robbxe You definitely have a number of BSODs listed, all with the same error code, and not related to Sims 4 in any obvious way. Please open a File Explorer window, type C:\Windows\Minidump into the address bar, copy the last two or three dump files, and paste them on your desktop. (Crtl-c to copy; you won't be able to drag and drop.) From there, you can zip them together, upload them to a free filesharing site, and drop the link here.
robbxe
6 years ago
ive uploaded three here for you - let me know if theres any issues accessing the link
https://www.dropbox.com/s/1hibkjbwipnoo13/Minidump%20files.7z?dl=0
puzzlezaddict
Hero+
6 years ago
@robbxe Thanks for the link; it worked fine. And sorry for the delay.

Try reinstalling the chipset driver for your laptop. The download page is here:

https://www.medion.com/gb/service/product-detail/30023186?fromTopicsPage=true

But the website is being difficult right now, at least for me, so if that bounces you to a generic page, go here instead:

https://www.medion.com/gb/service/topic/medion-products

enter 30023186 (the MSN for your product), and you should wind up at the same place. Download the chipset driver, run it, restart your computer, and test.
robbxe
6 years ago
hi sorry for the wait but i downloaded it and installed it and ive tried playing the game for a few days but its still crashing - its still the same bsod crash with the 'watchdog violation' error code, it seems to be crashing after a good few hours of playing the game if this means anything
puzzlezaddict
Hero+
6 years ago
@robbxe I apologize for the delay. Do you have any newer files in C:\Windows\Minidump? If so, please upload them somewhere and link them again.
robbxe
6 years ago
no worries here are the three newest files thank you
https://www.dropbox.com/s/w3lamlt9vfm4z9n/minidump%20files%202.zip?dl=0
puzzlezaddict
Hero+
6 years ago
@robbxe Did you happen to install the touchpad firmware update for your laptop? (You can find it the same way you found the chipset driver.) If not, please do so now. Instructions for how to run it will download along with the software; please read it before installing.