Forum Discussion

PaatB's avatar
PaatB
6 years ago
Solved

Cannot connect to Gallery

Cannot connect to the Gallery online
pc
  • SimQARobo's avatar
    SimQARobo
    6 years ago

    Edited: If anyone is experiencing issues to connect to the Gallery and you don't see any recent threads around it here, please, open a new thread to let us know.

    Hello.

    There was a Gallery maintenance earlier today that we hope helped with this issue. 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @PaatB are you seeing an error message of any kind when you try to connect to the gallery?


The more info we have the better we can help.

Darko

Sylhouette's avatar
Sylhouette
6 years ago

Cannot connect to gallery in-game.  Gallery is working fine in Edge until I log in to ea.com, after logging in to ea.com, gallery displays a generic "there's an error" problem in the web browser as well.  Reproduce (for me) is literally go to:

https://www.ea.com/games/the-sims/the-sims-4/pc/gallery

Then click the profile button.

Then click login.

Then receive the web page:

Oops, Something has gone Wrong! Please Try Again Later

  • Sylhouette's avatar
    Sylhouette
    6 years ago
    @Sylhouette Oh, also - is not working in game either, never successfully goes online, ran repair and ran update manually through Origin and it didn't help, all DLC enabled.

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