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squishy0907's avatar
squishy0907
New Novice
12 months ago
Solved

Cannot open the game

Since the update, my game has been completely unplayable. Every time I open it, it crashes.  I have reinstalled the game, and the EA app, I have no mods, I have cleared everything. Everything is upd...
  • puzzlezaddict's avatar
    12 months ago

    squishy0907  When you say you cleared everything, did you move or rename the Sims 4 folder in Documents > Electronic Arts?  This would hide, but not delete, your saves and other user data, the idea being to test in a new save with no extra content.  If you haven't done this already, please do so now.

    If this doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  You can then attach it to a reply here using the Attachment (paper clip icon) button included with the other formatting options.