@evicopperfield Thanks for the screenshot, and it confirms that your issue is that Cats & Dogs has been installed into the folder for the Sims 4 CAS Demo. Please see the workaround here:
If you prefer, you can instead uninstall the CAS Demo, clear the EA App's cache, and try again to install C&D. The downside of this is that you won't be able to reinstall the demo, but perhaps that doesn't matter to you.
When i move the pack file out of the cas demo folder is there a specific place to put it?
@evicopperfield You could trash the EP04 folder entirely and let the EA App download C&D again. Or you could move the folder here:
C:\Program Files (x86)\Origin Games\The Sims 4
If moving the folder doesn't help, delete it and rename the CAS Demo folder (you might need to restart your computer), then clear the App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
And download the pack again.
Where were you able to see the misplaced pack? I don’t see anything that says “cats + dogs”. Does it have a certain file name?
oh wait. is it you want me to move the EP04 CAS folder into the EP04 Sims 4 one? (sorry i’m bad with computer stuff)
@evicopperfield Actually, I want you to rename the "The Sims 4 Create a Sim Demo" folder, the one in C:\Program Files (x86)\Origin Games, to something else, then clear the EA App's cache, then restart your computer, then download Cats & Dogs fresh. This is more reliable than moving the EP04 folder, and it's probably faster too if you're not familiar with the existing folder setup. You can download C&D by clicking Sims 4 in your EA App game library and selecting Manage > Manage Add-ons.
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