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@cherriesandwine1 Try clearing Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repairing the game: open your game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help, try running Origin as an admin: right-click on the Origin shortcut and select "Run as administrator." Make sure to launch Sims 4 from within your Origin game library, not from a desktop shortcut.
If that doesn't help, please let me know what antivirus program you use.
- 5 years ago@puzzlezaddict I tried all of the above and always run Origin as admin. I’ve also uninstalled and reinstalled origin.
I have Total AV however I was originally trying it without any antivirus active. I’ve also ensured Origin and the game isn’t blocked by the firewall. The only thing I can think to try is to uninstall the game and reinstall it but I’d rather not have to waste the time that will take haha- puzzlezaddict5 years agoHero+
@cherriesandwine1 You could try a clean uninstall and reinstall of Origin, which shouldn't take nearly as much time as reinstalling the game.
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
- 5 years ago@puzzlezaddict Unfortunately still nothing. I've tried different combinations of packs too to see if any of the packs were causing it but still no change. Thank you very much for taking your time to help though, I really appreciate your time.
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