3 years ago
Course game
Hi, I have the game and it keeps crashing, I have the message that keeps popping up. Please, I need your help
@Roeesofer Your second screenshot shows the Details tab, not Startup. The Startup tab lists the apps that could start with Windows, along with whether they're Enabled or Disabled and the impact at startup (Not Measured, Low, Medium, High). This is the list I need to see because it should show me what you can disable to free up more memory for Sims 4.
IT?
I made all the ones that are high "unavailable"
still not working
@Roeesofer Yes, that's what I was looking for, but I was actually going to suggest selectively disabling the apps that didn't need to be running regardless of their impact on startup. That list would include both iTunes entries, jusched (a Java updater; run it manually when you need it), Lenovo Vantage, Microsoft Teams (and Teams further down, as a separate entry), QSHelper (from Lenovo), WhatsApp, and XBox services.
I can't read Hebrew, so I don't know what the two entries are at the end, so I can't tell you whether they're legitimate. The three "Program" entries are definitely suspicious though, and based on those alone, I'd run a virus scan. Download Malwarebytes (the free trial is fine) from here:
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C and E drives, and let it do its job. This could take anywhere from a few minutes to several hours, so you may want to set it to run while you're doing something else. Please attach its report so I can take a look.
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@Roeesofer It's easier to read in English, thanks, but the three Program entries still make me think you really need to run a virus scan.
And no, I can't take control of your computer and fix it. In fact, that's a dangerous thing to ask for outside of an official and very strictly supervised support channel (e.g. Microsoft or Lenovo). I wouldn't do anything to damage your computer, but you can't be sure of that from your perspective.
The virus scan will pretty much run itself; you just need to set it up.
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@Roeesofer Try connecting your computer to a different network, for example using your phone as a mobile hotspot. (Make sure it's using data, not your home wifi.) Please also let me know if you've ever installed Malwarebytes on this computer before now.
Never mind, that's good. Let me know the results of the scan.
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@Roeesofer Okay, please run it a second time, just to be thorough, and post the results. Then restart your computer, open only the EA App and Sims 4, and see if you can play. Please test in a new save first, and if that works, try one of your existing saves.
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@Roeesofer The results show that Outbyte is still installed on your computer. Did you tell Malwarebytes not to remove it? If so, please let Malwarebytes get rid of it. If you tried to do that and it's still installed, that's a different issue.
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It works on one computer, only on this computer it doesn't, until today I did it like that, I downloaded to two computers and it worked properly on both
@Roeesofer Are you saying the save works now, or that it still doesn't work on this computer? Are you now testing with your existing save, or a new one? If you haven't tried a new save, please do so now and let me know how it runs.
@Roeesofer Just so we're on the same page here, please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. Open the game, which will create a new folder with no content. Don't add any of your old content back to it; just start a new save and let me know whether it crashes.
Please also post a new dxdiag, so I can go over it again, and let me know how much memory Sims 4 and your system overall are using according to the Task Manager. You can post a screenshot or just list the numbers.