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StreamingSimmer's avatar
StreamingSimmer
Rising Novice
8 months ago

Crashing In CAS Constantly & More Frequently since the Update on 12/2/2025

I have a Vanilla game on my PC and have never used any mods or custom content.  It is all EA Downloadable content from EA.  Before the update on 12/2/2025 I was having to exit CAS and save frequently when updating sims families in CAS.  Since the update I can't complete a single sim without it kicking me out of the game.  I have tried several times to change a single outfit, save and play and it still kicks me out.  I'm to the point I can no longer play the game unless I leave everyone in towny aged up outfits.  UGH!!!!!! Not what I've paid thousands of dollars for.  I own all the DLC until the last 2 kits.  I refuse to purchase any further DLC until this issue is fixed.  Happy to answer any questions you have and also happy to recreate the issue.  There is no error code and a few times it even reset my PC.  I have a Predator Helios NEO 16 Gaming Laptop that was purchased in Summer 2025 and it is completely up to date.

 

Thank you,

 

Streaming SImmer

never cc or mods

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    StreamingSimmer​  When you say you reset your PC, do you mean you wiped it of all data, or something less drastic?

    For now, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also let me know where the game is installed, as in, the location shown in the EA App when you click Sims 4 > Manage > View properties.

  • StreamingSimmer's avatar
    StreamingSimmer
    Rising Novice
    4 months ago

    I am a pc/Gaming Laptop user.  My game began crashing at random times, then when I was in CAS for more than 3 minutes, now it crashes constantly.  I have NEVER used any mods, so that isn't it.  I have updated my NVIDIA GEForce RTX video drivers, I have unloaded and reloaded the game, I have cleaned every cashe I can find 2-5 times daily.  Now the game is crashing about every 30 minutes.  When I reloaded it said it did not recognize my video cared, but graphics are great.  Please let me know what else I can do.  This is my favorite game, I am recovering from a concussion and I really want to play.

     

    Thank you!  I know you get a lot of hate and frustration.  You see us players at our worst because we have jumped through all the hoops and generic responses, but I really hope you can help me.

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