So I downloaded the Sims and played the tutorial household with no issue and even moved 2 new sims into it, but when I bought one of the existing homes nearby and made a new sim to move in, it gives me an error. I get error 803 saying the game failed to load and it rakes me to the world selection screen. From here, I cannot even go to the original household, it will just load perpetually. I have also tried buying a different house and making different sims, but the error still occurs. I can play as these new sims only if I'm already playing the original househould and invite them over. I have no mods or cheats enabled, just the base game. Is there any way to fix this?

@Prince_Weedel If you start a new game, will it work?It can be caused by some modes, CC. Crispo

@Prince_WeedelError 803 can mean two things. In Windows it is a device driver problem. In this case it will be Sims related and you could try to delete the file: 'localthumbcache.package' in the: \Documents\Electronic Arts\The Sims 4 folder. When you restart the game it will make a new file and probably you will be able to play your original households.

@Prince_Weedel Could you post a screenshot of the full error message your getting ?

Hello, does anyone know if this was resolved? I amhaving the same issue! I have read up on this and think it is something to do with updating the game to The Sims 4 Legacy Edition. I have attached the error message I get and I use Macbook Pro. Could someone help me please?

I've been having the same issue as well. I've tried re-installing the game and nothing works. Have you gotten yours to work?

Creating new sims causes error 803 | EA Forums

19 Replies

CapitanRoyon
6 years ago
@Prince_Weedel
If you start a new game, will it work?
It can be caused by some modes, CC.
Crispo
Trismagistos
Hero
6 years ago
@Prince_WeedelError 803 can mean two things. In Windows it is a device driver problem. In this case it will be Sims related and you could try to delete the file: 'localthumbcache.package' in the: \Documents\Electronic Arts\The Sims 4 folder. When you restart the game it will make a new file and probably you will be able to play your original households.
crinrict
Hero+
6 years ago
@Prince_Weedel Could you post a screenshot of the full error message your getting ?
xxlivvs
6 years ago
Hello, does anyone know if this was resolved? I am
having the same issue! I have read up on this and think it is something to do with updating the game to The Sims 4 Legacy Edition. I have attached the error message I get and I use Macbook Pro. Could someone help me please?
jessrdz21
6 years ago
I've been having the same issue as well. I've tried re-installing the game and nothing works. Have you gotten yours to work?
xxlivvs
6 years ago
Not yet, still trying to figure out what it could be. Did yours update to the legacy edition?
crinrict
Hero+
6 years ago
@xxlivvs Are you guys using mods/cc ?
xxlivvs
6 years ago
Hey, yes I use cc. I saw another post and someone had the error and they removed all mods/cc and tried without and they still got the error message.
crinrict
Hero+
6 years ago
@xxlivvs Could you try without anyways, just to be sure ?
xxlivvs
6 years ago
Hey, just tried it now and I still have the issue, not sure what it could be then!