@WhimsyEmma Is E drive a usb external drive?
@roberta591 wrote:@WhimsyEmma Is E drive a usb external drive?
No. I would never use external drive for games. It’s the same as C, it’s an SSD drive My C and E drive is SSD and my D is an HDD. My D is for videos and pictures only, My C is the Microsoft OS, programs for the fans in the computer, streaming programs and all programs like Origin, Steam, Epic. I don’t have this problem with the games from Epic and Steam.
Did you ever fix this issue im having the same problem
@Mahaganeyy I've merged your post with the master thread for this error. Please see the first post on page one.
Overview
jump to: Workarounds
Unable to start:
\nCannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin.
\n[de4ee14f:29f00e76:00000000:4b0d852b]
\n[Ignore the mention of Origin; this error message has not been updated.]
\nThis error can be caused by outdated or incompatible mods or custom content, as indicated in the text. So the first and simplest step is to remove your Mods folder and try again. If this works, great, you can now sort through your mods and cc to find the source of the error. You may want to use the 50/50 method if you have a lot of content to test. You can also check out @luthienrising's current \"Broken/Obsolete and Updated Sims 4 Mods\" thread, pinned to the top of the Game and Mod/CC Issues forum.
\nThis error can also be caused by a corrupt install of Sims 4, or the game being blocked from accessing the user folder. If the problem is not mods or cc, some testing may be required to identify the cause.
\nThe idea here is to first narrow down the source of the problem, then identify and fix it. Please try these workarounds in order—they're listed from least to most time-consuming.
\njump to: Repair the game
jump to: Pause OneDrive syncing
jump to: Clean user folder
jump to: New admin Windows account
jump to: Reinstalling the game
Some of these may be not be a convenient fix given your current setup. Where applicable, these sections also list alternate approaches, for example how to try to resolve a problem in your current Windows account when Sims 4 will only work in the new account. However, it's important to test each workaround as written in order to confirm or eliminate each potential source of error.
\nIf the game's program files become corrupted, a repair may fix the problem. First, clear the EA App's cache:
\nhttps://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
\nIf you've installed through the EA App, open its game library, click Sims 4, and select Manage > Repair.
\nFor a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Local files > Verify the integrity of the game files.
\n\nOneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. The easiest way to diagnose this is to temporarily pause syncing. Right-click the cloud icon in the lower-right corner of the screen to see the option:
\nIf this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the \"I don't want OneDrive to sync my files\" and \"I want to get rid of OneDrive\" sections, for further help:
\n\n\nTesting with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. This ensures that nothing from your existing folder is preventing Sims 4 from loading. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, please see the OneDrive section above.
\nOtherwise, when you launch the game, if it launches, a clean folder will spawn with no content. Your saves and other content will be intact in the folder you moved but temporarily not read by the game. Don't add anything to the new folder yet; just see whether you can get far enough to start a new save.
\nIf this works, you can start moving your content from the old Sims 4 folder to the new one, testing each time to make sure the game still loads. In each case, please move the files only, not the folder they're in, for example move the individual Tray files, not the entire Tray folder. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the contents of the user folder and what you might want to preserve, please see this:
\nhttps://sims4.crinrict.com/eng/2014/09/user-files-explained/
\nWhile moving over your data, if and when you see the \"already running\" error again, you'll know that one of the files you just moved is the problem, and you can split and retest that batch until you find out which one. For mods and custom content, the 50/50 method can make the process much more efficient. A single file or folder that prevents the game from launching is not recoverable; you'll need to delete it, or in the case of mods or cc, find an updated, compatible version.
\n\nIt's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account.
\nTo create a new account, open Windows Settings > Accounts > Family & other users, click \"Add someone else to this PC\" (under Other users, not Your family), click \"I don't have this person's sign-in information,\" then \"Add a user without a Microsoft account.\" Choose the username and password, answer some security questions, and you'll see the new account. Click it and select \"Change account type\" to make it an Administrator account if it's not already. It should say \"Administrator - Local account\" when you're done:
\nClick ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test.
\nIf Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\\Users\\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account.
\nIf you would like to continue playing in the old account, here are additional steps you can take:
\nConfirm that the Documents directory is in the correct location
\n\n\n\nIf the above workarounds don't help, a simple uninstall/reinstall may not fix the problem either. Instead, please clean-uninstall Sims 4 and the EA App. (It should not be necessary to uninstall Steam or the Epic launcher if you happen to use either one, but the EA App should be removed in any case.) You will not lose access to any DLC you own. For Sims 4:
\nFor the EA App:
\nInstall the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\\Games is fine, but not C:\\Program Files\\Games.
\nIf you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until you've tried to launch Sims 4 at least once. As long as you don't do anything else while reinstalling, your computer should be safe. If the game works, set exceptions for TS4_DX9_x64.exe (if you've set Sims 4 to use DirectX 9) and/or TS4_x64.exe (for DX11) as well as EADesktop.exe.
\nTest the game once before restoring any user data as well. If it works, you can slowly add back your saves and other data from the old Sims 4 folder, the one you renamed prior to uninstalling the game. If and when Sims 4 stops loading again, remove the last group of files you added, and split and test progressively smaller batches until you find the culprit.
\nWhere the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the content of the user folder and what you might want to preserve, please see this:
\nhttps://sims4.crinrict.com/eng/2014/09/user-files-explained/
\n\nIf none of these workarounds fixes the problem, please post in this thread asking for further help. Let me know whether Sims 4 ever ran in the new Windows account, even temporarily.
\nPlease also run a dxdiag and attach it to a post. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click \"Save all information,\" and save the file to your desktop. From there, you can attach it to a reply in this thread. Be sure to use Reply, not Quick Reply, to enable the option to attach files.
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jump to: Workarounds
Unable to start:
\nCannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin.
\n[de4ee14f:29f00e76:00000000:4b0d852b]
\n[Ignore the mention of Origin; this error message has not been updated.]
\nThis error can be caused by outdated or incompatible mods or custom content, as indicated in the text. So the first and simplest step is to remove your Mods folder and try again. If this works, great, you can now sort through your mods and cc to find the source of the error. You may want to use the 50/50 method if you have a lot of content to test. You can also check out @luthienrising's current \"Broken/Obsolete and Updated Sims 4 Mods\" thread, pinned to the top of the Game and Mod/CC Issues forum.
\nThis error can also be caused by a corrupt install of Sims 4, or the game being blocked from accessing the user folder. If the problem is not mods or cc, some testing may be required to identify the cause.
\n\nThe idea here is to first narrow down the source of the problem, then identify and fix it. Please try these workarounds in order—they're listed from least to most time-consuming.
\njump to: Repair the game
jump to: Pause OneDrive syncing
jump to: Clean user folder
jump to: New admin Windows account
jump to: Reinstalling the game
Some of these may be not be a convenient fix given your current setup. Where applicable, these sections also list alternate approaches, for example how to try to resolve a problem in your current Windows account when Sims 4 will only work in the new account. However, it's important to test each workaround as written in order to confirm or eliminate each potential source of error.
\nIf the game's program files become corrupted, a repair may fix the problem. First, clear the EA App's cache:
\nhttps://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
\nIf you've installed through the EA App, open its game library, click Sims 4, and select Manage > Repair.
\nFor a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Local files > Verify the integrity of the game files.
\n\nOneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. The easiest way to diagnose this is to temporarily pause syncing. Right-click the cloud icon in the lower-right corner of the screen to see the option:
\n\nIf this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the \"I don't want OneDrive to sync my files\" and \"I want to get rid of OneDrive\" sections, for further help:
\n\n\nTesting with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. This ensures that nothing from your existing folder is preventing Sims 4 from loading. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, please see the OneDrive section above.
\nOtherwise, when you launch the game, if it launches, a clean folder will spawn with no content. Your saves and other content will be intact in the folder you moved but temporarily not read by the game. Don't add anything to the new folder yet; just see whether you can get far enough to start a new save.
\nIf this works, you can start moving your content from the old Sims 4 folder to the new one, testing each time to make sure the game still loads. In each case, please move the files only, not the folder they're in, for example move the individual Tray files, not the entire Tray folder. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the contents of the user folder and what you might want to preserve, please see this:
\nhttps://sims4.crinrict.com/eng/2014/09/user-files-explained/
\nWhile moving over your data, if and when you see the \"already running\" error again, you'll know that one of the files you just moved is the problem, and you can split and retest that batch until you find out which one. For mods and custom content, the 50/50 method can make the process much more efficient. A single file or folder that prevents the game from launching is not recoverable; you'll need to delete it, or in the case of mods or cc, find an updated, compatible version.
\n\nIt's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account.
\nTo create a new account, open Windows Settings > Accounts > Family & other users, click \"Add someone else to this PC\" (under Other users, not Your family), click \"I don't have this person's sign-in information,\" then \"Add a user without a Microsoft account.\" Choose the username and password, answer some security questions, and you'll see the new account. Click it and select \"Change account type\" to make it an Administrator account if it's not already. It should say \"Administrator - Local account\" when you're done:
\n\nClick ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test.
\nIf Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\\Users\\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account.
\nIf you would like to continue playing in the old account, here are additional steps you can take:
\nConfirm that the Documents directory is in the correct location
\n\n\n\nIf the above workarounds don't help, a simple uninstall/reinstall may not fix the problem either. Instead, please clean-uninstall Sims 4 and the EA App. (It should not be necessary to uninstall Steam or the Epic launcher if you happen to use either one, but the EA App should be removed in any case.) You will not lose access to any DLC you own. For Sims 4:
\nFor the EA App:
\nInstall the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\\Games is fine, but not C:\\Program Files\\Games.
\nIf you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until you've tried to launch Sims 4 at least once. As long as you don't do anything else while reinstalling, your computer should be safe. If the game works, set exceptions for TS4_DX9_x64.exe (if you've set Sims 4 to use DirectX 9) and/or TS4_x64.exe (for DX11) as well as EADesktop.exe.
\nTest the game once before restoring any user data as well. If it works, you can slowly add back your saves and other data from the old Sims 4 folder, the one you renamed prior to uninstalling the game. If and when Sims 4 stops loading again, remove the last group of files you added, and split and test progressively smaller batches until you find the culprit.
\nWhere the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the content of the user folder and what you might want to preserve, please see this:
\nhttps://sims4.crinrict.com/eng/2014/09/user-files-explained/
\n\nIf none of these workarounds fixes the problem, please post in this thread asking for further help. Let me know whether Sims 4 ever ran in the new Windows account, even temporarily.
\nPlease also run a dxdiag and attach it to a post. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click \"Save all information,\" and save the file to your desktop. From there, you can attach it to a reply in this thread. Be sure to use Reply, not Quick Reply, to enable the option to attach files.
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@roberta591 wrote:@WhimsyEmma Is E drive a usb external drive?
No. I would never use external drive for games. It’s the same as C, it’s an SSD drive My C and E drive is SSD and my D is an HDD. My D is for videos and pictures only, My C is the Microsoft OS, programs for the fans in the computer, streaming programs and all programs like Origin, Steam, Epic. I don’t have this problem with the games from Epic and Steam.
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@roberta591 wrote:@WhimsyEmma Is E drive a usb external drive?
No. I would never use external drive for games. It’s the same as C, it’s an SSD drive My C and E drive is SSD and my D is an HDD. My D is for videos and pictures only, My C is the Microsoft OS, programs for the fans in the computer, streaming programs and all programs like Origin, Steam, Epic. I don’t have this problem with the games from Epic and Steam.
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new gaming desktop, and I now have several drives. I have downloaded Origin on C and The Sims 4 on E. But when I started The Sims 4 I had an error code: de4ee14f:29f00e76:00000000:4b0d852b
I don't have any mods as I do not use it, I repaired the game and it did not work, I uninstalled the game and I reinstalled it and the same error code appears. Do I need to have The Sims 4 on the same drive as Origin and my OS?
So, I have a brand new gaming desktop, and I now have several drives. I have downloaded Origin on C and The Sims 4 on E. But when I started The Sims 4 I had an error code: de4ee14f:29f00e76:00000000:4b0d852b
I don't have any mods as I do not use it, I repaired the game and it did not work, I uninstalled the game and I reinstalled it and the same error code appears. Do I need to have The Sims 4 on the same drive as Origin and my OS?
@WhimsyEmma Is E drive a usb external drive?
","body@stringLength":"176","rawBody":"@WhimsyEmma Is E drive a usb external drive?
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[CURRENT ISSUE] Sims 4 Unable to Start, Game Data Missing or Damaged","moderationData":{"__ref":"ModerationData:moderation_data:11819292"},"body":"Did you ever fix this issue im having the same problem
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