Cursor Freezes Once Game Opens

@queenvictoriaxo 

First thing we should try is seeing if there is a remnant issue from the Mods/CC you removed. Please try the following:

• Exit your game then exit Origin. Please delete the Mods folder from your 'The Sims 4' folder. Then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name. (When you restart the game it will automatically create a new, fresh Mods folder.)
• Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs). After that, please see if the issue has stopped.

Also, if this doesn't fix it please check these reports to see if your issue seems the same:

• https://answers.ea.com/t5/Technical-Issues-PC/Mouse-cursor-not-working-properly/m-p/3302073#M2620
• https://answers.ea.com/t5/The-Sims-4-Bug-Reports/Cursor-stops-working-in-CAS/td-p/3456491/

Please let us know how it goes. Thanks! 

SheriGR ☕ – I don’t work for EA

Okay so! 

I ended up uninstalling my game completely, and then reinstalling. Once I started it up again, everything was running smoothly. I quit the game, added my Mods back in and started it back up and back to a frozen cursor. 

So I downloaded a different mod conflict detector and deleted anything in the folder that showed as a conflict. 

I restarted my game and again, frozen cursor. So it seems that my mods are the issue BUT I took out the few broken/conflicting ones that were there. 

I’m not willing to play without mods sooo it seems hopeless. 

@queenvictoriaxo 

This is good news, though! Since you now know that it is a Md(s) / CC(s) you can eliminate the culprit(s)! So...

If you don't have a lot of Mods/CC you can re-add your Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

If you have a lot of Mods/CC, use the 50/50 Mod troubleshooting method:

• Exit your game.
• Move your Mods folder to your desktop. (Do not delete it – save this for later.)
• Restart the game so that it will recreate a new, fresh Mods folder. Do not re-add your Mods/CC, but instead enter the game and begin a new, vanilla (no Mods/CC) game. Enter that new, vanilla game-save to confirm if the issues are gone. Now exit your game.

If that fixed the issue, now you need to troubleshoot your Mods/CC to find which Mods/CC are causing the issue. Use the 50/50 method as follows:

• Divide your Mods/CC from the folder on your desktop in half.
• Add one of the halves back into the game’s Mods folder. Now re-start the game and see if the issue is still gone in the vanilla/new game-save you made.
• If the issue did not re-appear with those added Mods/CC you can try adding the 2nd half from the desktop. If the issues did re-appear, try only adding half of those mods and see if the issue is present in the game...
• Continue in this pattern dividing the folders’ contents in half then half again as needed to eliminate in groupings which Mods/CC are causing the issue.

Once you find the Mods/CC that are causing the issues, check with the Mod/CC creators for updates that may fix the issue - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

@SheriGR 

I followed your instructions step by step but no luck. My cursor still froze when I went back in. Very discouraging! 

Sorry followed your first instructions I meant! The worst part was when I went back in, having taken out the mods and cache folders, I still had a frozen cursor. 

@queenvictoriaxo 
Please try the following:

• Exit your game.
• Move your Mods folder to your desktop. (Do not delete it – save this for later.)
• Delete the localthumbnailcache.package file, plus delete any other folder in the "The Sims 4” folder with the word 'cache' in the title.
• Restart the game so that it will recreate a new, fresh Mods folder. Do not re-add your Mods/CC, but instead enter the game and begin a new, vanilla (no Mods/CC) game. Enter that new, vanilla game-save to confirm if the issues are gone. Now exit your game.

Now re-add your Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

If this doesn't take we can try a reset.

@SheriGR 

So I did the first few steps, but when I open. the game my cursor froze again and I had to restart my computer. Is is possible that I need the legacy version? 

@queenvictoriaxo I would not go the legacy version unless you're certain you need. Please try the directions at this link to do the reset: 
https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

EDIT:

When you're doing the reset, please don't re-add the Mods folder. Only re-add any Mods/CC in the manner that I previously mentioned - testing after adding each.

Let us know how it goes. Thanks!

Update : It’s definitely something in my custom content. I downloaded Legacy and it was working great. Added my mods and BOOM frozen cursor again. I’m going to uninstall and reinstall and go from there. 

@queenvictoriaxo Thanks for the update. Once you identify the culprit(s) I'd love to know the CC causing this for you. 🤔