EA app PC : Problem downloading Sims 4

@bluemystral  Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Uninstall the App, and restart your computer.  Reinstall the EA App, then create a new folder into which you'll install Sims 4.  This folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.  When installing Sims 4, choose that folder, and let me know whether it works.

You can try installing just the base game if you want; once you've launched Sims 4, the EA App should start installing all your packs automatically.

If you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until you've launched Sims 4 at least once.  When you do reenable it, set exceptions for TS4_x64.exe and EADesktop.exe before trying to play again.  As long as you're not doing anything else while the antivirus is disabled, your computer should be safe.

Hi,

So I've tried doing it again following what you told me and it didn't work. I tried with the default path for the file as well as the way you told me and it didn't work. Without the antivirus activated when I did

@bluemystral  There was an EA App outage a few hours ago that's just been resolved, so that might have complicated things.  I'm not saying it caused your original issue, only that the workaround might not have helped because of the outage.  So please try downloading again now, after clearing the EA App cache again.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know which drive you're trying to install Sims 4 on, if you have more than one.

Hi,

So it still isn't working. I forgot to mention(though I'm not sure if it means anything) is that it keeps being on "preparing" for a long time and then the popup I showed in my original post appears.

Anyways, I tried again and it still didn't work. So I did the other thing you mentioned, so here it is.

@bluemystral  Do you use a VPN?  If so, please disable it.

If that doesn't help, do you already have the free holiday pack on your account?  Adding free content can sometimes fix an account issue, and while I don't know that this is definitely an account issue, it's an easy test.  If you've already added the holiday pack, try starting to download Apex Legends, which is also free.  You don't need to let the download go through; the point is to see whether it works at all.  If it does, cancel the download, then try installing Sims 4 again.

If this doesn't help either, please uninstall the EA App with Revo Uninstaller (the free version is fine).  Revo will clean out some temp files that a regular uninstall misses.  Then restart your computer, reinstall the App, and try to download Sims 4 into another new folder, again on the root level of the drive of your choice.

One other thing worth trying, if nothing else works, is using a different network.  Since you have a laptop, you could take it to a friend's house or somewhere with public wifi.  The idea here is to see whether the problem is actually the network, as opposed to the various other possibilities.

@jdurrante  Please try the other suggestions in this thread.

Okay so all the stuff I could do at the moment didn't work, I'll try and go to my mom's tomorrow with the laptop and try there.

Edit: I actually tried with Sims 3 and it worked, just not sims 4. So in the meantime, to satisfy my need for Sims, I'm downloading Sims 3 and will play that for a while

@bluemystral  That's helpful information, thanks.  Let me know whether you can download Sims 4 at your mom's place, and we'll go from there.

I recently got a new computer Skytech Blaze 3.0 (pretty high tech gaming computer not a potato laptop who can’t run the game). I’ve been able to download and play all of my favorite games. EXCEPT Sims 4. My old computer still used the Origin launcher, but no that’s not available anymore. So I downloaded the EA launcher. I was able to get sim city and sims 3 downloaded with no problem. But WITHOUT FAIL every time I try and download Sims 4 it fails, tells me to try again later. LATER HAS NOW BEEN FOUR MONTHS!!!!!!! I’ve reset the cache, I’ve deleted and redownloaded the launcher, I’ve done everything I can think and NOTHING HELPS. I’ve put over $150 into this game between all the DLC’s and I can’t access them. I’m BEYOND frustrated at this point. Even worse that I don’t see others reporting the same issue so I’m in the dark of what to do. 

I’m having the same issue. Tried the “fix” above to no avail. Can also download Sims 3 but not 4 for whatever reason. I didn’t see your post before I made my own.. but yours doesn’t seem resolved so we can both complain.