EA app PC : Problem downloading Sims 4
Hello. Earlier today, I decided to do a deep clean op of my Sims 4 game, I completely uninstalled it rather than spending a long time removing my mods and CC, so that I would be sure they would be p...
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@bluemystral With all due respect to EA support, that's pretty much the standard reply when they don't know what to do. We're very much aware of the download issues here, both volunteers and the EA community managers who post on this site. But no one here works on the EA App, so all we can really do is collect reports and hope the people who support the App itself find a way to fix the problems.
The person I talked with did say they were going to let the teams working on the App know about the issue, I'm sorry I wasn't clear enough^^'
@bluemystral I understood that; I was saying that this issue has been reported up the chain already. It's been on our radar for months now, and one more report from customer support isn't going to change anything.
In case it's not clear, I'm frustrated with the EA App overall and with customer support, not you.
@puzzlezaddict Don't worry, I know that. While I was talking to them, they made me do the stuff you told me to do, to the same results, but when I was trying to download it, I told them how it was stuck on preparing, then later, how it was still there, until it ultimately failed, so they could see how long that part would take. I guess we can just wait and see.
Alright, I found a solution!
I tried downloading Sims 4 base game from my Steam account and licked it with my EA account. I could download the base game. Went to log in on the EA app to see if I could download my packs and stuff and it already had started to download. So all in all, I downloaded the base game via Steam and then my EA bought packs. A bit annoying, but hey, it works.
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