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jdanieIsson's avatar
jdanieIsson
5 years ago

Error 0x000007b The Sims 4 - PLEASE HELP

Hi! Today I picked up my (pretty old, it runs on Windows 7) gaming laptop to play some Sims, haven’t played since October. Updated the game as it prompted (also bought the most recent expansion pack...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@jdanieIsson  I explained how to uninstall .NET Framework 3.5 in post 3:

It's also a good idea to uninstall and reinstall .NET 3.5.  Hit Windows key-R, enter "appwiz.cpl" without quotes, and in the File Explorer window that appears, click "Turn Windows features on or off."  On the list should be the "Microsoft .NET Framework 3.5" or similar, with the box next to it filled in.  Click the box, let it uninstall, restart your computer, then repeat the process, except click the box to install.  Restart before trying to play.

Please also let me know whether you see .NET 4.8 installed.  It's compatible with Windows 7, and while Sims 4 didn't use to need it, maybe that's changed along with the updated VC++ runtimes.

You can find expanded instructions for dealing with Avast in this article:

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html

jdanieIsson's avatar
jdanieIsson
5 years ago

@puzzlezaddictHi again! Sorry for taking so long.. life got in the way, and I've probably avoided this issue a bit because of anxiety. But now I've followed all your instructions (sorry about missing your perfect instructions on the .NET thing.. anxiety turns my brain into mush).

However, sadly, neither thing has worked out for me. I've added both the entire folders and the .exe for both Origin and The Sims (both Legacy and 64) as exceptions in Avast according to the link you sent me. I've also uninstalled and reinstalled .NET 3.5. I couldn't find anything other than 3.5, so no NET 4.8 to answer your question about that.

I also checked the Reliability Monitor and couldn't find anything out of the ordinary.. just Avast Update and Apple Software update acting up (as usual, they've been doing it for years). But no critical errors or anything I'd consider weird.. it reported all of my uninstalling and reinstalling C++ (it was quite a lot). There was however one error mentioning Origin (nothing on Sims itself), so I copied the info as instructed and ran it through Google Translate (original in Swedish) and attached it as file, just in case.

I've also attached the DxDiag as requested; hope you find anything! Big thanks for your patience, once again!

Edit: Right! I totally forgot to mention; today I got another error with the same 0xc000007b code, but for igoproxy.exe when opening Origin as admin, just in case that's important in some way. Thanks again!

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