auddball232 Sorry for the late-ish reply. I only found your post just now and have moved it to the Sims 4 PC tech forum. The issue with Sims 3 may have the same root cause.
At any rate, if you run an N version of Windows, please install the Media Feature Pack, as described here:
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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