Forum Discussion

niccivan's avatar
niccivan
Seasoned Novice
5 years ago

Game crashes after last update

My game crashes after the last update. I do have custom content but no mods.  I know all the responses here suggest there are issues with computers or other programs. I do not use RivaTuner (not sure...
pc
crinrict's avatar
crinrict
Hero+
5 years ago

Could you please post the following info

  1. Your Computer's DxDiag
  2. If you have, the following file: Documents\electronic arts\the sims 4\lastcrash.txt
  3. The following file: Documents\electronic arts\the sims 4\config.log

You can upload DxDiag and config.log directly to your post.

For any lastCrash files, either create a rar file and upload that or copy/paste the content of the file to a post inside spoiler tags (the icon next to the strike-through)

Also, at what point does the game crash ?

niccivan's avatar
niccivan
Seasoned Novice
5 years ago
@crinrict The game crashed at different times. The first time, shortly after a social gathering. The second time was after several minutes of playing when traveling from one location to another.
  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @niccivan To make sure it's not your cc, could you test without that.

    Make sure to delete the localthumbcache.

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