jebber1204 This is exactly what I needed, thanks. Your dxdiag lists a couple of crashes of the graphics driver, one Sims 4 crash that could be related to the driver, and a handful of Windows errors that may or may not mean anything at all. Because of the Windows errors, please start with a couple of basic checks of your OS files. Here's how:
- Click Windows key-X and choose "PowerShell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
- In the window, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes, and enter
- The validation can take a few minutes; if it throws an error, stop here and let me know
- Otherwise, copy and paste "sfc /scannow" without quotes, and enter
- Post the message you receive
Restart your computer, open Windows Settings > Update & Security and click the box to check for updates. If any install, restart again afterwards.
Once you've done that, the next step is a clean uninstall and reinstall of the graphics driver. Here's how:
https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
Use the newest driver Intel provides for your graphics card:
https://www.intel.com/content/www/us/en/products/sku/227954/intel-arc-a750-graphics/downloads.html
If you get another crash,
please look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of this newest Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
