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ryderbear6's avatar
ryderbear6
Seasoned Newcomer
2 months ago

Game crashes when loading save game

After updating to the new 1.119.109.1020 update on 11/ 4/25, I am unable to open any save files. I have restarted my computer, repaired my game, opened a NEW save file - all resulting to an immediate game crash as soon as I go into play or live mode. 

Edit By crinrict: Adjusted Title

14 Replies

  • Hi ryderbear6​ mwy729cw5ft3​ WolfSims44​ Aero_Wynn_Sims​ 

    Game crashes are very individual but there could be a common factor.

    To determine more about your issues, could you please provide the following info.

    • Please also provide any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here.
    • Could you post your Computer's DxDiag?

      - Press Windows-Key + R
      - Type: DxDiag
      - Click on Save all Information.
      - Attach the Text File to your post

    • Did you try renaming your user folder and test on a new one ?
  • WolfSims44's avatar
    WolfSims44
    Seasoned Newcomer
    2 months ago

    I can't play the sims 4 until the save problem is fixed.

  • since the update on 11/04/25 my game crashes when i try to resume a saved game. sometimes i get an error that states "failed to launch game  , An error on our end caused the launch to fail. try again later." other times it just crashes to desktop , but if i start a new game or load from the saved games tab list it will load into a game. but it is still unstable and have crashed after cas sim changes and going into / out of gallery in build mode. i dont have any mods and have deleted cashe and all the things and repaired game. but still have issue