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Magoo3's avatar
Magoo3
Rising Newcomer
5 days ago

Game Crashes

Since the latest update when I start the game for the first time that day it'll go to the advertisements before the main menu and then it crashes and I have to start the game again. 

Then after being in build mode, it will randomly crash. It's done it probably 2xs each day for the last 4 days. This has never been an issue for me before. 

 

1 Reply

  • Magoo3​  If you have any files in ConfigOverride, please delete them.

    Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet either manually or from the Gallery; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.