@deelilaa Breakpoint errors can have a few different causes, and it's often a question of addressing each of the potential problems in turn until something works. Among the causes are system issues, and on that note, your dxdiag crashed while running three separate times, which is unusual and could indicate a serious issue, although it doesn't necessarily. So it's best to start with a couple of basic checks of your Windows system files. Here's how:
Restart your computer, then repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
If you get another crash, please run a second dxdiag; hopefully this one will work properly and will have all the relevant information.
@puzzlezaddictHow do I know that the DISM.exe /Online /Cleanup-image /Restorehealth has reached 100% ? Because nothing comes up for me and no errors appear.
I've waited about 2 hours and then tried the sfc /scannow and it tells me "Beginning system scan. This process will take some time.There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again."
So I restarted, tried it again and the same thing came up - so confused, I suck at this whole IT thing lol.
Thank you for helping!! I really appreciate it.
@deelilaa DISM should start right away, or close enough, and let you know when it goes to completion or if it errors out. If you've restarted your computer a couple times—a real restart, not just closing the laptop lid and opening it again—sfc should be able to at least start. But try rebooting a couple more times, just to see whether it makes a difference.
If you get the same error, I'd like to see a screenshot, just in case there's an error code or anything else that might be relevant. So please take one and attach it to a post.
Please also let me know your Windows version. There are several ways to find it, but the simplest is to click on the Windows icon in the lower left corner, select Settings, then System, then About (at the bottom of the list). Please take a screenshot of the information under "Windows specifications; I don't need to see the other info on that page.
To take a screenshot, hit Windows key-shift-S and drag your cursor over the section of screen you want to capture. Then open Paint or another image-editing app and crtl-V to paste.
Finally, open Settings > Update & Security, and see whether there are any update errors listed.
So I did everything, then tried to run the game.... and it just crashed again when I tried to load the household, but no error message or pop-ups this time.
All screenshots and new DxDiag attached.
As far as I can see, my windows is up to date (the latest update was done 2 days ago).
@babygirl1908957 Did you get that error while trying to run DISM or sfc? The error usually means you chose the regular version of Command Prompt or PowerShell, not the one with (administrator) in the name. These commands require admin permissions to run.
I did the window powershell thing and i got a error 740
what do i do after i get that error?
@sfried812 You need to open the "PowerShell (Administrator)" option, as in, the one with (Administrator) in the name.
@CeikkiIsGood That's great, but what's your current issue? Please let me know, and if the game is crashing, I'd like to know when and whether you see an error message.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
for me it said "Windows Resource Protection did not find any integrity violations." is that normal?
@MarsPlanetery Yes, that's normal, and a good thing, as long as you ran DISM first.
What issue are you seeing? Please describe it in detail, and if the game won't open or is crashing, please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@naloodles You left the spaces out of the command. Please copy and paste it rather than trying to write it out.
I would also like to know what issue you're seeing, since I don't have any context other than that you posted in a thread about breakpoint errors. A screenshot of the error message, or whatever you're seeing, would be helpful. Please run a dxdiag and attach it to a post as well.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Edit: Since this thread is somewhat old, I'll lock it here. For anyone reading this who wants further help, please create your own thread and provide a dxdiag, as described in the link above.
Community Manager
