Forum Discussion
@deelilaa Breakpoint errors can have a few different causes, and it's often a question of addressing each of the potential problems in turn until something works. Among the causes are system issues, and on that note, your dxdiag crashed while running three separate times, which is unusual and could indicate a serious issue, although it doesn't necessarily. So it's best to start with a couple of basic checks of your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, then repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
If you get another crash, please run a second dxdiag; hopefully this one will work properly and will have all the relevant information.
"Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations."
- puzzlezaddict3 years agoHero+
@CeikkiIsGood That's great, but what's your current issue? Please let me know, and if the game is crashing, I'd like to know when and whether you see an error message.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 3 years ago@puzzlezaddict I keep getting a breakpoint exception when playing in build and live mode, with the game sometimes just crashing with no error when Im first loading it up.
Ill run a dxdiag really quick - 3 years ago
@puzzlezaddict heres the dxdiag
- puzzlezaddict3 years agoHero+
@CeikkiIsGood The Nvidia graphics driver you have installed is a bit old, and breakpoint errors can often be related to the graphics driver. So it's worth installing the newest one from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/199991/en-us/
Run the installer as an admin: right-click on the download and select "Run as administrator." Choose the Custom (not Express) install and check the box to perform a clean install. Restart your computer after installing and before trying to play.
If this doesn't help, please test with no mods at all: move the entire Mods folder to the desktop and delete localthumbcache.package. You don't need to save your progress, or you can start a new save to test. If you build a new lot and save it to the in-game library, you'll be able to place it in your existing saves as well, and the same goes for sims created in CAS, so if you do either of these in a new save, you won't have wasted the time you spent testing.
About The Sims 4 Technical Issues - PC
Community Highlights
- EA_Cade9 months ago
Community Manager
Recent Discussions
- 29 minutes ago
- 2 hours ago
- 2 hours ago