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Sarah11289's avatar
Sarah11289
New Novice
28 days ago

Game crashing continuously.

I upgraded my RAM and got a new SSD a month ago. Everything was fine until 48 hours ago. Game started crashing during CAS. Then during Build and Buy. Now I cannot even start the game without getting a white screen of death. Ctr + Alt + Del has never worked for me. 
I already deleted all mods, repaired the game several times even uninstalled and reinstalled the game. I’m lost.  I’m not really a tech person and this is making want to rip the skin off my face D:
Any advice is greatly appreciated 

6 Replies

  • I bought Lovestruck 3 days ago since it was on sale. After that I cannot play 2 minutes straight without the game crashing. :( 

  • Sarah11289​  Sorry for the late reply.  If you still need help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • I tried playing in a new save. Still my game froze. It didnt happen immediately, but after a couple of hours of playing.

    Is there something I'm doing wrong?

  • Sarah11289​  I've moved your new post to your existing thread rather than leaving it in the very old thread where you posted.  Please plug your monitor directly into the graphics card rather than into the motherboard as you've currently done.

    If that alone doesn't help, please uninstall Razer Cortex and restart your computer.

  • Sarah11289's avatar
    Sarah11289
    New Novice
    15 days ago

    I did both. Also downloaded the NVIDIA App and Updated my driver. The game ran a little better but still the screen froze after an hour or so. Tried starting a new save and it went a little better. It froze yesterday after a couple of hours. 

    Do you think it could be the GPU?

  • Sarah11289​  It could be the GPU, and that's relatively easy to test.  Do you know how to remove a graphics card?  If not, but you're generally comfortable with basic building-related tasks (e.g. you played with Legos as a kid or assembled your IKEA bed correctly on the first try), there are lots of YouTube tutorials for upgrading a graphics card that explain how to remove the old one.

    The idea here would be to remove the GPU, plug the monitor into the motherboard again, and test the game.  Performance would be significantly worse, but if you didn't get any crashes, that would suggest that the GPU is the problem.  It's not definitive though.

    If you're not comfortable working inside the computer case, the other option is to plug the monitor into the motherboard again, without removing the graphics card, and disable the GPU in software.  Click Windows key-X, select the Device Manager, expand Display Adapters, right-click the Nvidia entry, and Disable.  Restart your computer afterwards.  This isn't necessarily as reliable as removing the card outright, but it's still potentially an informative test.