Forum Discussion

nayahjenkins's avatar
nayahjenkins
Seasoned Newcomer
4 days ago

Game crashing

I started playing with the enchanted by nature pack and it worked fine for the first few days, but now it keeps crashing to a white screen. The only way I've found to get rid of the white screen is by fully shutting down my PC and turning it back on. Does anyone know what this could be caused by? 

1 Reply

  • nayahjenkins​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,402 PostsLatest Activity: 32 minutes ago