Hello,
I can not start my game. This is error I get de4ee14f:29f00e76:00000000:4b0d852b. It says I need to delete mods and that my files might be damaged. Problem is: I do not use any sims mods, at all. I only use what ever was installed via origin: game and extension packs. I tried to repair via origin, I also tried to reinstall the game. None of that worked. Game doesn't start
@Peachimari
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Try to turn on the game. If you will able to launch the game a new game folder will be created and you will have two - one old, one new
Step 3. Start a game with random sim, play 3 minutes, save and quit the game. Then, check if you can open this new save without a problem.
If the problem disappeared
Step 4. Delete in the new game folder following folders:
"saves" and Tray
Step 5. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 5. Paste this folder in a newly created game folder.
Step 6. Do the same with Tray folder (your library) and TrayDeleteItems file.
Then, check if the game works properly with your old save and library
Step. 7. If all is OK - delete The Sims4 old folder. Now you will have only one game folder without errors
(You have empty mods folder as you wrote, so I will not give you instructions on what to do with mods and CC, because you don't need it)
If it will not work it means that i isn't the game issue but some problem with your computer.
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply
I don't work for EA
Sorry but, what should I do if a have mods and CC's instaded?
what should I do with my mods
Community ManagerHey @NaomiJezPLAYZZ if having an issue then please create a new thread with as much info as possible and we will do what we can to assist.
The more info we have the better we can help.
Darko
Community Manager
