This has been going on for a while now but every time I try to play, after barely any time at all and without fail the game freezes. CAS works just fine, but as soon as I get into the actual gameplay, the game freezes and I have to restart the game.
HuskiesRock07 Thanks for the dxdiag, which lists a few crashes of the graphics driver that could definitely cause Sims 4 to freeze. Since the driver is two years old, try simply installing the newest one:
https://www.nvidia.com/en-us/drivers/details/245673/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before trying to play.
If you get another freeze, or a crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 freeze/crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
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