Game is Crashing in Build Mode
Overall my game has been crashing since I got Enchanted by Nature. Sometimes it also just randomly causes my computer to restart. When this first started, I was playing with mods disabled in a save f...
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holger1405 That helped! I played for about 4 hours and couldn't recreate the crashes I was getting before. I even tested both Directx9 and Directx11. This is progress!
It is, but unfortunately the only way to identify the service or application at fault is through trial and error.
Enable the applications and let the services disabled.
If the game still work you know the problem is a service.
Then enable them one by one or in small groups and test.
holger1405 Is it possible the issue is PredatorSense Fan Control? I had already enabled services so I could log into the forums with my saved password. Startup Applications were still disabled. I was experimenting playing that way and got no crashes for an hour. Then I used PredatorSense to turn up the fan control to my custom settings and the game crashed not long afterwards. So I set the fan back to auto and played again for a bit. No crashes. I turned the fan up to max and the game crashed within five minutes. Could this be the cause? I had overclocking off like you said and I used to play on my old laptop with the fans turned up but right now it really seems like the game hates it. I have to actually properly test but so far that is the pattern I noticed from the jump. I have noticed changes in the sound of the fan speed when the game crashed before but I wasn't sure if the crash caused it or if that was it causing the crash. When I play with the fan on auto I never hear it changing like that. I just get nervous my laptop will get too hot. The temp doesn't ever seem to be that bad so I guess this is just anxiety and I could continue playing with the fan on auto.
Edit- According to Google AI and because I have been using balanced mode, I think the issue could be incompatibility with EA Anticheat like listed in this screenshot?
It really could be anything running on the system, incompatibility's are often difficult to understand.
Therefore, it is absolutely possible to have fan control software that directly influences the behaviour of the hardware as the culprit.holger1405 I can't recreate the crashes unless the service that controls the PredatorSense fans is enabled and the fans are on Custom or Max setting.
Where do we go from here? I would think I should be able to use my fans when I play. The incessant crashing started in October. How can I let EA know I am having this issue? I can't find them acknowledging anything is wrong or that it will be fixed. I can only find Battlefield players talking about having issues with EA Anticheat and PredatorSense. The Google AI answers that always show up after searching claims EA knows about this, but I just can't find the source of that and with how long this has been going on, it seems like it is not being considered an issue.
Its the BIOS that's primarily controls your fans, the software is just a gimmick that allows you to adjust that inside the OS.
The cooling of your laptop should not be affected if the software is not running while you play.
A support software program should not cause a game to crash in the first place, so if you want to report a bug, you should report it to Acer. If they cannot fix it themselves, they will have to reach out to Maxis.holger1405 I do understand that the program is not causing the crashing- I was bringing it up as a possible connection just because another EA game has known issues with it. The fans being on any setting above auto is causing the crashing since the October update.
As far as I know, there is no way for me contact Acer. I can't find anything besides the Acer Community forums, that's why I ended up here hoping someone else is having the same problem. sorry to have bothered you with this it seemed like the right place to come
You should be able to contact Acer here.
Are you saying that the game is also crashing if you change the fan settings in the BIOS?
If that is the case uninstall the control software in Windows and try again.holger1405 that is unfortunately only the case if the laptop is under warranty. Mine has not been under warranty since April. There is no way for me to contact Acer anymore, I can only use the community forums for help which I have done, they're just not as knowledgeable as you (and thank you by the way, I appreciate your patience with me over the last few weeks!)
I only know how to change the fan settings using the PredatorSense Fan Control. I uninstalled it and reinstalled it but the crashing still happens if the fans are not on Auto setting. I'd like to be able to use Custom or Max to keep my laptop cooler.
Edit- I am testing with certain services disabled again since I have reinstalled PredatorSense. I think this time around, it is helping to disable Acer Quick Access. I definitely need to do more gameplay testing since this didn't work before, so I'll provide another update. I know this service is often the culprit, so it would be cool if this is finally resolved.
You should be able to control your Fan settings inside the BIOS as well, the documentation of your notebook should show you how to enter the BIOS or you could google ">Laptop model> enter BIOS".
Personally, I would never recommend setting the fans to maximum, as the automatic setting balances noise and temperature perfectly.
