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Emma6870's avatar
Emma6870
Seasoned Newcomer
2 months ago

Game keeps crashing

My Sims 4 game has always ran perfectly until this last week. Now it crashes intermittently, and every time I zoom out too far. I've attached the dxdiag file incase this could help anyone identify the issue. I would appreciate any help!

  • Emma6870  Thanks for the dxidag, which makes the problem clear: your graphics chip and driver have issues running Sims 4 in DirectX 9 mode.  Please try switching to DX11 mode instead.  Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.