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shadowsandstars's avatar
shadowsandstars
Seasoned Newcomer
31 days ago

Game no longer recognizing my graphics card out of nowhere

This started a few days ago, just hours after playing without issue. I've tried to boot up the game, and get this message every time:

I've tried just about every piece of advice I could find online, and nothing has worked. The game refuses to recognize the graphics card on my laptop after running it just fine for months. No other game installed on my laptop has this issue, even other Origin games. I think it has something to do with my card not being on the Graphics Cards.sgr file, but the instructions I found for adding it to the file were confusing/incomplete.

graphics
launching

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    31 days ago

    shadowsandstars​  Despite the error message, the problem is not that your GPU is unrecognized but that the game can't use it properly, which is in turn typically due to an issue with the driver or with an antivirus blocking Sims 4.  Your dxdiag shows that one of your laptop's graphics drivers is crashing, a lot, so that's the place to start.  Specifically, you'll need to clean-uninstall both drivers and reinstall them.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Use the drivers HP provides for your laptop, at least for now.  Go here:

    https://support.hp.com/us-en/drivers/laptops

    Enter your serial number, choose your OS (just Windows 11 is fine) if asked, click All Drivers, then Driver-Graphics, and download the newest Intel and Nvidia drivers by version number.

    The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all with your computer offline.

    If this doesn't help, please let me know whether you continue to see this particular error, or something else happens instead.

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