Ne0nstrawberry
8 days agoNew Novice
game not starting no matter what i do
{i put this post on EA technical issues too bc i didnt know if it was an EA thing or just sims thing} Hello, ive made a discussion just like this on the steam hub but im not really getting the answe...
- 8 days ago
Ne0nstrawberry Please remove your saves folder from Documents > Electronic Arts > The Sims 4 and see whether you can play. If you can, you likely have this issue:
Crashes on Mainmenu | EA Forums - 12139111
There are ways to try to fix the issues with your saves if necessary.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
If you happen to get an error message when trying to play, please post a screenshot of it.