Whenever I try to start the game it won't load and I'll get a message saying either "initialization error at startup" or "game is already running." I tried to run a dxdiag but I don't really understand how it works. I've tried to launching the app from EA and just on its own but it just won't work
RichardsG07 The initialization error is typically caused by an overly active antivirus, and the already running error can be as well. So please set exceptions in your antivirus for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64; or the entire Bin folder they're in. Set one for EADesktop.exe as well.
If that doesn't help, you can find more suggestions in the first post of this thread:
https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13276380
