Forum Discussion
JanuaryGarnet08
22 days agoSeasoned Ace
I have been having this same issue since yesterday. I get the title screen and then it moves to the loading screen, the sound starts to glitch and it crashes to my desktop and asks me to log into the EA app even though I already was prior to the crash.
I have thus far:
- Cleared the EA app cache multiple times
- Uninstalled the EA app and reinstalled it about 3 times
- Uninstalled and reinstalled the entire game twice
- Removed my entire Sims 4 folder to my desktop and regenerated a new folder 6 times
- I unlinked Steam from my EA account thinking it was the problem because when the game would crash Steam would show it as running but there was no Sims 4 icon in my system tray nor did the game show in my task manager to close it there.
- I did close all EA related tasks in my task manager so many times I've lost count
- I tried running Sims 4, EA app, and Steam as administrator
- I have repaired the game in the EA app
- I have verified the files in Steam (prior to unlinking)
- Nvidia dropped a new GPU driver update on March 10, 2026 and I updated that same day
- I have verified that TS4 is allowed through the firewall as is Steam and EA's app
- I also deleted the localthumbcache.package file many times
- All mods were removed when I moved my original TS4 folder to desktop and have not been replaced
- Turned off all game overlays...Nvidia, Discord, Steam, and EA
- Turned off OneDrive cloud sync
I am absolutely at my wits end, I have a lot of money tied up into a game I can no longer play and I can see I'm not alone, and it looks to me like this is entirely an EA issue at this point and needs to be addressed asap. Edit to add: no error codes are given when the game crashes, just the dialog box to sign into EA again.