Glitch in main menu and gameplay

myatuya​  Please update the driver for your Nvidia GPU, as the current driver is from 2016.  The newest compatible driver Nvidia offers is from 2019, but that should still be an improvement:

https://www.nvidia.com/en-us/drivers/details/145874/

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer afterwards and before trying to play.

I removed the Mods folder as you said, even tho I didn't have any. I also removed the entire Sims 4, and the problem keeps happening. 

I tried the DxDiag thing as you suggested. There you have it!

Thank you so much!!

myatuya​  Please test again with your Mods folder removed.  If that doesn't help, remove the entire Sims 4 folder and see what happens.  This will remove, but not delete, your saves and other user data, and you can restore the old folder if this doesn't help.

If you see the same problem with your Sims 4 folder removed, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.