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simsgamer900's avatar
simsgamer900
New Novice
2 years ago

Goth Kit Ad on main loading page keeps crashing my game

Hi, i'm having issues with the new goth kit ad crashing my game Sims 4 loads fine until I get to this screen click exit and immediately my game freezes and asks to close due to not responding i've tried waiting for it to load more before clicking, i've tried hitting the esc key instead, i've tried cache, repair, etc only once after a repair and two relaunches did the game pass by without bringing the ad up on my screen but now it's back again and I don't know how to fix this am I the only one? is there a bigger issue? I'd like to be able to play Sims 4 normally again thanks so much. 

6 Replies

  • @simsgamer900  Try launching Sims 4 in windowed mode.  Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).

    If that doesn't help, let me know whether your computer runs Windows or macOS, and whether it helps to run Sims 4 without any other apps open, aside from the EA App or Origin of course.

  • simsgamer900's avatar
    simsgamer900
    New Novice
    2 years ago

    Thank you for responding I checked and my fullscreen already is set to 0 I run Windows it's still freezing every single time I exit that goth ad yesterday I waited it out and it loaded for me after awhile but today it won't at all i'm not sure what makes a difference. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @simsgamer900  Please shut down any apps you use that include overlays: Discord, Steam, etc.  Disable the EA app overlay too; the option is under Settings > Application.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Edit:  I just saw that someone else with the same issue managed to resolve it by disabling the mods/cc pop-up at the Main Menu:

    https://answers.ea.com/t5/Mod-CC-Issues/mod-setting-relating-Game-freezing-immediately/m-p/13441127#M58551

  • @simsgamer900 I also am having this issue, did you find a fix? I’ve always had the mods/cc menu disabled so that isn’t even the issue ..
  • hi

    So i can't play the sims anymore because when open my game and i go to the homepage (yk the one where you choose which save i wanna play with) there is this stupid ad for the goth galore kit and

    when i try to close the ad my game just crashes and this has been happening since idk maybe a week...

    what do i do, i've already tried to delete all my mods en cc and my game still crashed.

    Do i just wait it out?

    pls help me, i am so confused...

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