@puzzlezaddict This didn't work at all either. I've been in contact with EA Help, and they've been so useless, just sending me articles to read that have nothing to do with my problem. I appreciate you trying to help, though. I wonder if they'll release a patch to fix this or something.
@CheriBree This is an EA App issue, not a Sims 4 issue, so when it gets fixed is anyone's guess.
Let's try one more time. Now that you've uninstalled and reinstalled Sims 4, please run a new search for EP13 , and post the results of the search itself, not just the contents of one of the folders you find. By that I mean something like this:
Please also post the install location you see in the EA App under Manage > View properties, like this:
