I have bought the growing together pack and the bathroom clutter kit over two months ago. I still can't play them. They are both saying restart to use. I have reached out to EA and I have done everything that I can think of to do and still nothing is working!! Can anyone on here help me out? This is getting so frustrated! I spent nearly $50.00 on these games not to be able to play them!
(cm edit - moving to sims board)
@Sweetheart8 Please run a search for EP13 , which is the folder for Growing Together. Open a File Explorer window, click This PC in the left panel, and enter EP13 in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here.
Repeat for SP39 , which is Bathroom Clutter.
Ok thank you! I'll try that and see if that would work. I have done everything else. I'm getting so frustrated. EA hasn't been helping all they keep saying is they are working on the issues. And it's been over two months now and it's still not fixed.
Ok, I know a little about PC's, but where can I find that at? How do I get to that?
@Sweetheart8 Do you mean the File Explorer window? That's the window where you see all your files. You should have a little yellow folder icon along the bottom of the screen, which you can click to open File Explorer; or else click Windows key-E.
@puzzlezaddict wrote:@Sweetheart8 Do you mean the File Explorer window? That's the window where you see all your files. You should have a little yellow folder icon along the bottom of the screen, which you can click to open File Explorer; or else click Windows key-E.
@puzzlezaddict wrote:@Sweetheart8 Do you mean the File Explorer window? That's the window where you see all your files. You should have a little yellow folder icon along the bottom of the screen, which you can click to open File Explorer; or else click Windows key-E.
@puzzlezaddict wrote:@Sweetheart8 Please run a search for EP13 , which is the folder for Growing Together. Open a File Explorer window, click This PC in the left panel, and enter EP13 in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here.
Repeat for SP39 , which is Bathroom Clutter.
@puzzlezaddict wrote:@Sweetheart8 Please run a search for EP13 , which is the folder for Growing Together. Open a File Explorer window, click This PC in the left panel, and enter EP13 in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here.
Repeat for SP39 , which is Bathroom Clutter.
Ok, I think I have figured that part out. Now what do I do? EA has emailed again saying the same thing, that they are working on it. And still nothing. This is getting so frustrated!! It's been over two months now and they still aren't fixing the problem.
@puzzlezaddict wrote:@Sweetheart8 Do you mean the File Explorer window? That's the window where you see all your files. You should have a little yellow folder icon along the bottom of the screen, which you can click to open File Explorer; or else click Windows key-E.
This is what they are both saying.
@Sweetheart8 Please expand the window sideways so I can see the locations of these folders. For example:
Ok, I have clicked on it and it just goes to another file. How do I do that? lol
