Help! I can't find where to download

Hi! I have posted about this twice now and still not getting any help. I am not sure if I didn't post it in the right place.  Please let me know.

I entered redeem codes for two packs and forgot to download them.  When I click on the worlds the tell me that I need to download them. I can't find where I am suppose to go the download them.  The worlds are Ravenwood and Gippi Point.  

Here is a picure of the worlds and as you can see they are greyed out cause I need to download them. Also you can see under Manage Add-ons the are marked new but I don['t have a download button for them.  I also went to marketplace and it says it's nto installed.  

Can someone please advise me what I need to do? How do I get someone at EA to fix this for me?

As you can see it does say that I do own these packs.  I just can't find anywhere to download them.