Forum Discussion

Seasoned Novice

23 days ago

Solved

Help! I can't find where to download

For Rent and Adventure Awaits are telling me that I neeed to download. These packs were a gift which I submitted a code for to get them. I don't remember seeing the download button for them whe...

expansion packs

EA_Solaire
18 days ago
DSimsmom It looks like these codes were for the preorder content only, and not the full pack.

You'd need to contact the retailer you purchased these codes from for a refund or replacement code. Please also see the post here for more information on where to safely purchase your packs.

DSimsmom

Seasoned Novice

21 days ago

Hi! I have posted about this twice now and still not getting any help. I am not sure if I didn't post it in the right place. Please let me know.

I entered redeem codes for two packs and forgot to download them. When I click on the worlds the tell me that I need to download them. I can't find where I am suppose to go the download them. The worlds are Ravenwood and Gippi Point.

Here is a picure of the worlds and as you can see they are greyed out cause I need to download them. Also you can see under Manage Add-ons the are marked new but I don['t have a download button for them. I also went to marketplace and it says it's nto installed.

Can someone please advise me what I need to do? How do I get someone at EA to fix this for me?

As you can see it does say that I do own these packs. I just can't find anywhere to download them.