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TallieAtap0401's avatar
TallieAtap0401
7 years ago

Help! My entire game of Sims 4 is gone after update

I went to play Sims 4 yesterday, the game had to update, I updated it and when I went to play, my entire progress was lost. It was as if I'd never played before, despite having played for close to fo...
pc
Larae88's avatar
Larae88
7 years ago

I am also having this issue. I searched my entire drive and external drive to find my files. I have a saved file, but it just aks like the game is brand new and wants me to chose a season. I tried everything yesterday. At one point thre map was showing all of these llamas in each town, and several of my lots were blank.

After moving files and tring everything yesterday, now everything is just GONE. Sims, lots, everything.

  • Larae88's avatar
    Larae88
    7 years ago

    very frustrating as Have been working on these houses all year. The most recent one took me a month ☹️

    • TallieAtap0401's avatar
      TallieAtap0401
      7 years ago

      Same, I have houses and characters that I spent so long on and now everything is completely gone

      • jpkarlsen's avatar
        jpkarlsen
        Hero (Retired)
        7 years ago

        Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game. 

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    @Larae88

    Please repair your game.

    • Larae88's avatar
      Larae88
      7 years ago

      Done that 

    • Larae88's avatar
      Larae88
      7 years ago
      I’ve literally been talking to EA support for three hours

      I’ve done everything 😭😭
      • jpkarlsen's avatar
        jpkarlsen
        Hero (Retired)
        7 years ago

        Do you still have the issue with Llamas?

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