Forum Discussion

TallieAtap0401's avatar
7 years ago

Help! My entire game of Sims 4 is gone after update

I went to play Sims 4 yesterday, the game had to update, I updated it and when I went to play, my entire progress was lost. It was as if I'd never played before, despite having played for close to four years. All the sims and houses I'd ever made were missing, not only from the game but from my library and the gallery as well, and all of the mods added were missing as well. I asked some questions on Origin and was told it was probably because of my mods. I'm not sure if this is why because I've updated Sims 4 plenty of times with mods before but either way this doesn't help me get my FOUR YEARS of progress back. Does anyone know how I can recover my content? Or even some of it? 

24 Replies

  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago

    @TallieAtap0401

    localthumbcache.package is a cache file that can get big fast. It gets recreated after it's been deleted. It's a good idea to delete this file when having issues with the game and/or adding/removing custom content or mods.

    It may not bring back your game, but it helps with troubleshooting the issue.

    If you want to learn more about Sims 4 user files, see the link below:

    Sims 4 User files explained
    https://sims4.crinrict.com/en/2014/09/user-files-explained/

  • Larae88's avatar
    Larae88
    7 years ago

    I spent the better half of Tuesday with EA support. I took my mods out, moved folders, typed weird codes into windows, etc. 

    Finally, at 2:00, after 5 advisors on chat with me, and finally someone in the same country as me, it came back. I honestly don’t know what I did to fix it or which thing I did worked. I can post the chat from all the advisors. 

    I do want to completely shout out EA because they were so helpful and patient with me. I was in complete freaking meltdown mode. The last advisor I spoke with, gave me an expansion for free for all my troubles!!!!! 

    Can you believe it!!?!