Forum Discussion
@ammelives and @thecornlady The pack is installed in the correct location for both of you, so that at least isn't the issue.
@ammelives What you've described sounds like a mod issue. Please remove your entire Mods folder and have a look at a new save. Let me know whether the pack tags and the world show up properly.
@thecornlady Please clear the EA App cache and restart your computer, then repair the game.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that alone doesn't help, delete the EP14 folder that's directly inside "The Sims 4" in your screenshot. Then clear the App's cache again, restart again, and redownload the pack.
@puzzlezaddict IT WORKED!!!!!! Thank you SO much!! 😆 If I have any more problems I'll create another forum post but other than that, I can't wait to jump in and check out the animals and items! 🤩
@ammelives Good luck with your game! I hope you were able to fix it as well 😊