@rubyflorence What problems are you seeing? Uninstalling and reinstalling can help some of the time, but usually the problem is elsewhere.
Hello!
I have a problem with updating the game for 2 weeks now. It will not update. It will not repair. I have recovered the EA app. Nothing. I have cleared the cache. Nothing. I don't have a problem with my internet connection. I have plenty of free disk space. I've reinstalled the whole EA app. Nothing. I'm losing hope.
If I uninstall and then install again, will I keep my exclusive items from early purchases?
Even before my first try to update, I purched The newest EP Horse ranch, and it didn't even begin to download.
Please, do you know what could be the problem?
@JiHaeSoo Anything you own will still be available when you reinstall the game. And reinstalling might be the easiest approach here. But if not, if it would take too long, let me know what happens when you try to repair, including a screenshot of any error message you see.
Hello! @puzzlezaddict
I tried yesterday to update one last time. It didn't work. I've attached a screenshot of the roblem.
So I didn't even bother to try and repair it. I deleted everything, including the EA app. I downloaded everything again.
All is well. The game is up and running. True, I've lost all my progress, but at this point I don't really care about that.
Thank you for your answer!
Community Manager
