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@Rosa10 This is normal: content bought in Steam only works in a Steam install, not if you've installed the game through the EA App. If you don't want to use Steam, get a refund for that pack and buy it through the EA App.
If you do want to keep this pack, you'll need to uninstall Sims 4 and reinstall it through Steam, download this new pack, and then download your EA App-owned packs into the Steam install.
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