I cannot download sims 4 from the EA app

Guys please help me. I got a new laptop (probook hp) and im on windows 11 and i wanted to download and start a new sims 4 game here (i used to play on my old pc) so i downloaded the ea app and all and came to finally download sims from the app and its not letting me. i press the download button and it says  "Theres a problem with your download. Something went wrong during your download. Give us a few minutes then try again." its literally been like an hour. The other games on the app can be downloaded normally. Only the sims 4 seems to be acting up. What do I do?? I already cleared cache and tried to run app as administrator (Im not sure if I did these right) and it doesnt work. Help me pls!!