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Kcat1225's avatar
5 years ago
Solved

I can't download sims 4 anymore

Hi. So I've been playing Sims 4 for a long time and I haven't had problems, but yesterday I tried to open Sims 4 and it wouldn't open at all. Nothing would pop up no matter how many times I clicked so I tried to open it through origin and origin wouldn't open either. So I decided to remove my mods and then I removed all my saves to start off fresh then when I tried to open origin, It would just all be white and then crash. I thought maybe I should just re-install them so I deleted both origin and Sims 4, and now that I'm trying to reinstall origin it won't work. I press the download button and nothing happens at all no matter how many times I've pressed it and I've tried everything I can and I don't know what to do now. Can someone please help me?

  • @Kcat1225  Please do a clean uninstall of Origin:

    • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
    • Clear Origin's cache.
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Origin from the list, and click Uninstall.
    • When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
    • If Revo finds any remaining registry entries, select all, delete, and click Next.
    • Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
    • Close Revo, and restart your computer.

    Next, download the full Origin installer and run it.  Here's the direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  Let me know whether you can install Sims 4, and if not, whether you see an error.

14 Replies

  • @JonaO703 thank you I'm glad it got fixed too lol. I also got really confused and thought the day passed without me realizing it.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there,
     
    This thread is a couple years old and is being locked here to avoid further necroposting.

    If you're having trouble launching after switching to the EA app, please check the thread here for more information.
     
    Otherwise, feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!