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Alpha_Moon_98's avatar
3 years ago

I cant save anything to my gallery/library

I was playing my game yesterday and I was trying to save a build I did in Moonwood Mill but it wouldn't save to my library at all so I tried to save a lot I hadn't been working on to see if it was something I did to the lot but that didn't work either. I don't want to lose what I have done as it took me ages to do and is the best one I have done so far but I am having no luck. I tried to restart the game and try again but it still didn't work so I tried repairing the game to see if it would let me but it not letting me still not letting me save the lot. can anyone help me figure out what I can do.  

5 Replies

  • @Alpha_Moon_98  Please go into Documents > Electronic Arts > The Sims 4 and move the Tray folder to the desktop.  This will remove (temporarily) all your existing saved households and builds, and the game will create a new, empty Tray folder the next time you launch it.  Please try saving something to the in-game library and let me know whether it works.

    The files inside Tray can be moved around and swapped between folders without any negative consequences; you're not harming them by moving them elsewhere.  You can put them back later, but please test first.  If the Tray folder copies rather than moving, or you get an error when trying to move it, please let me know.

  • Alpha_Moon_98's avatar
    Alpha_Moon_98
    3 years ago

    Hi there

    This didn't seem to work it still wouldn't save anything this is a picture that pop up on my screen when I try to save anything.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Alpha_Moon_98  What antivirus do you use?  Is OneDrive running on your computer (whether you actually use it or not), and if so, how full is it?

  • Alpha_Moon_98's avatar
    Alpha_Moon_98
    3 years ago

    I use Advanced system care 

    I do use OneDrive on my pc that I play sims on 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Alpha_Moon_98  How full is OneDrive?

    For your antivirus, have you set exceptions for TS4_x64.exe and EADesktop.exe, and if not, does that help?

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