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papaya_man21's avatar
papaya_man21
11 months ago
Solved

I own sims on steam and the addons i have on ea dont show up in game

Hello

I own sims 4 on steam and have recently bought the lovestruck addon. When i started the game it didnt show up in it even tho on the ea it says it is installed i have watched a few video about the problem and non of them really helped since they mostly say to press the download button in the ea app and the button is not shown for me i have also tried to move the ep16 file into the steam folder with my other addons but those i bought in sims 4 app so i would really appreciate if anyone has any suggestions on what i should do and try to fix it thank you

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    11 months ago

    @papaya_man21  The entry in your screenshot isn't the Lovestruck pack, it's the bonus content for early purchases.  Where did you buy the pack?  If it was from a third-party seller, you might have a second code, for example Amazon often sends one code via email and lists the other in the purchase history.  If you don't have a second code, you'll need to contact the retailer.

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @papaya_man21  Please open a File Explorer window, click This PC in the left panel, and enter EP16 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.

    Please also let me know whether you're currently launching Sims 4 through Steam or the EA App.

  • papaya_man21's avatar
    papaya_man21
    11 months ago

    hello thanks for the reply i uploaded the sreenshot so hope it helps

    currently i am launchung sims 4 through steam 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @papaya_man21  It looks like the folder is in the correct place, but you're missing an additional folder that holds install log data.  This is probably because you copied over the folder and may explain why the pack isn't loading.

    What I would suggest is that you delete the EP16 folder here:

    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4

    Clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    Restart your computer, and try again to download the pack in Steam or the EA App, wherever you bought it.  If you can't, please post a screenshot of what you see when you try.

  • papaya_man21's avatar
    papaya_man21
    11 months ago

    hello i have tried what you said and unfortunately it did not work and when i try to download the ep16 in the ea it says it is installed but in game it doesent show up. but even tho it says it is downloaded i can not find it in the sims folder

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @papaya_man21  The entry in your screenshot isn't the Lovestruck pack, it's the bonus content for early purchases.  Where did you buy the pack?  If it was from a third-party seller, you might have a second code, for example Amazon often sends one code via email and lists the other in the purchase history.  If you don't have a second code, you'll need to contact the retailer.

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