Forum Discussion

minhelen_'s avatar
minhelen_
3 years ago
Solved

I reinstalled the sims, chose Norwegian but it shows in English

i redownloaded the sims 4 with the new ea app. They asked which language and I chose Norwegian. When I finally after 8 hours started the game its in English. I cant find a way to change it. In the EA...
pc
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hey all, 

    For those experiencing this issue now we will need to make some backend changes to your account to resolve it.

    Please reach out to us on Help.EA.com or on Twitter at @EAHelp so we can get this sorted for you.

    Thanks! 

Simskrystallen's avatar
Simskrystallen
3 years ago

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Nope, because then I have to close Origin...
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Language problems
When did this happen? (dd.mm.yy hh:mm) Since the Beta.
Summarize your bug Users can't change the language in The Sims 4 to norwegian. This is very frustrating and I hope someone can take this up with someone who can resolve these issues with the new app. Yes... You can select Norwegian as the language for The Sims 4. But if you select Norwegian as the game language, the game will be instaled with english language.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Install The Sims 4 in Norwegian.
What happens when the bug occurs? The language is in English, instead of Norwegian.
What do you expect to see? Norwegian language in the game!

‌

Hello. I am now trying to contact EA about this issue again for the 3rd time!

The problem is installing The Sims 4 in Norwegian:
Users can't change the language in The Sims 4 to norwegian. This is very frustrating and I hope someone can take this up with someone who can resolve these issues with the new app.

Yes... You can select Norwegian as the language for The Sims 4. But if you select Norwegian as the game language, the game will be instaled with english language.


I have been told by 2 different people from EA, that they escalated it to the teams.

  • 29.10.2022 - Simguru_Laylaika
  • 08.11.2022 - EA_Leeuw

4 months have passed and EA have not done anything about this problem. Is it really that hard to fix this bug, or does EA not care about norwegian customers?

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago

Hey all, 

For those experiencing this issue now we will need to make some backend changes to your account to resolve it.

Please reach out to us on Help.EA.com or on Twitter at @EAHelp so we can get this sorted for you.

Thanks! 

  • bholth3's avatar
    bholth3
    3 years ago

    Hi, I am experiencing the same issues as my other fellow Norwegians on this board. I downloaded the EA-app yesterday, re-installed the game with Norwegian language, but the game shows up in English. I am trying to contact you to report this issue, but whenever I try to "start a new case", the web-browser just keeps on bugging. I've tried both on Firefox, Chrome and Internet Explorer with the same result. It's a bit frustrating when you have an issue like this and on top of that it's near impossible to get in contact with you. I hope you can help me resolve this as I very much would like to play this game in my own language...

    Thank you.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @bholth3  If the region in your browser window is not set to U.S. or U.K., try switching to one of those .  Or you could try EA Help on Twitter or Facebook instead.

  • flyflax's avatar
    flyflax
    2 years ago

    I want my the sims 4 game to change to norwegian, but I don't understand how to reach out on EAhelp or twitter. Please help me

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @flyflax  You'll need to uninstall Sims 4 and reinstall it in Norwegian.

      To access EA Help, start here:

      https://help.ea.com/en/

      EA Help on Twitter is no longer available.

      • GreyHavens85's avatar
        GreyHavens85
        2 years ago

        People had said it many times. Uninstalling and reinstalling the game won't change the language. I want to play in Polish, yet the only language available to me upon installation is English. 

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